PENNYMAC

Leslie B. 

on Birdeye

3 years ago

Latrice always returned my calls and kept me in the loop. Also explained everything to me. 

Jeffrey L. 

on Birdeye

3 years ago

Not having to do so much paperwork for stuff that really doesn’t matter. Agents knew the expected timeframe to close and yet I still had to get bank statements 3 different times. 

DAVID S. 

on Birdeye

3 years ago

n/a n/a n/a n/a 

CARMELA G. 

on Birdeye

3 years ago

Knowledgeable and gracious 

RASHEETA V. 

on Birdeye

3 years ago

Cesar actually had to save the day multiple time. My loan officer Ashleigh stopped returning my calls and left me out to dry the last 3 weeks of trying to sort out the paperwork. Till this day I still never heard from her which made me extremely nervous with trust Pennymac to manage my refinance. She wasn’t responding at all to anyone including Ceasar when he would reach out for my case. She had no interest in getting me to closing. Ceasar kept me from walking away many times. 

Daniel S. 

on Birdeye

3 years ago

The whole experience from first conversation with Jeremy to finalizing with Cesar were clear, precise and on time. If I had a question I would email and have an answer within a reasonable amount of time. 

MARCUS D. 

on Birdeye

3 years ago

I had a special case and no one really knew how to close this loan from the start . However, Yester found a way. It took more time than expected but she followed through as tough as it was at times and made it happen correctly. I appreciate her efforts and care, 

Virginia B. 

on Birdeye

3 years ago

Ammie was very helpful throughout the process. She Always answered my questions immediately or returned my call promptly. Thank you Ammie! 

Janet O. 

on Birdeye

3 years ago

Everyone was very pleasant and willing to explain the process to where could understand. Answered all questions.