PENNYMAC

Jami P. 

on Birdeye

4 years ago

I was able to do everything very easily and quickly via uploading documents on the site. The only small hang up we had was the need for extra documentation to prove child support as part of my income. Otherwise everything flowed nicely and communication of expectations were very clear. 

Lester R. 

on Birdeye

4 years ago

Thank you so much for making this experience, painless, easy and overall a great one. Keep up the good work. I will definitely recommend PennyMac to my friends. Thank you for everyone involved Lester Geovany Rodriguez 

Anthony O. 

on Birdeye

4 years ago

Shorter closing time frame 

Kevin K. 

on Birdeye

4 years ago

Edna was very efficient and gave a step by step of how the process was going to work. Followed up to make sure we understood what was sent to us. Enjoyed the experience. 

Audra B. 

on Birdeye

4 years ago

Brianna Koke was an absolute pleasure to talk to. She was very kind and answered all of my somewhat silly questions. At the end of our conversation, she told me to call her anytime if I had any other questions. In today's world, you just do not receive that kind of customer service !! Your company is very lucky to have her !!!!! 

Julio G. 

on Birdeye

4 years ago

Quick and easy 

Karen C. 

on Birdeye

4 years ago

Sandra was always available to answer questions and when she wasn’t, she got back to us relatively quickly!! She made it a pleasant experience for us!! 

Michael G. 

on Birdeye

4 years ago

Painless loan process! 

Latonya K. 

on Birdeye

4 years ago

Process was very smooth at the beginning. There were changes made to my loan that I had no knowledge of so that began to make the process challenging at the end. My closing date was changed unbeknownst to me. Employment verification was requested multiple times and different responses from different reps about the reasons for the change in the loan documents. After we smooth out all of the confusion we were able to close smoothly.