PENNYMAC

Mark M. 

on Birdeye

3 years ago

Better communication from the lender 

Heather R. 

on Birdeye

3 years ago

I don’t want to write a review. 

CHERYL G. 

on Birdeye

3 years ago

Destini was super friendly and had great communication during the closing process. 

Daryl H. 

on Birdeye

3 years ago

The process started off great with Donald, he explained the loan process and what the expectation was. When contacted by Barry, he too explained the process but did not provide a direct contact number or email until much later in the loan process. This was an initial request from me to Barry upon our first conversation. 

Patrick W. 

on Birdeye

3 years ago

A little miscommunication. At one point I did the repairs for the appraisal that was requested and I was told I had to get into contact with the appraiser myself and wasted almost 3 weeks trying to contact him and get him back out when it was supposed to be you guys contacting them to reschedule and verify that the repairs were done. 

BRITTANY G. 

on Birdeye

3 years ago

Communication was great! Kept me informed throughout process! 

Scott W. 

on Birdeye

3 years ago

The loan process went awesome and smooth 

LORNA G. 

on Birdeye

3 years ago

The process went well with the exception of My phone and email messages not being returned. I sent in the evidence needed for a new CD due to a creditor being paid off in full but never received call back. The closing documents were in accurate and now I have to wait for a refund of that money. I Had to contact a loan specialist for the second time who turned out being excellent. That’s my only complaint. It’s important for the customer to receive a reply to email inquiries/or phone calls 

DAVID B. 

on Birdeye

3 years ago

Tynisha was very quick to respond, and timely in rectifying problems.