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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Chaix ended strong, but we had a very rocky start. During our first phone call, Chaix told me we would not be able to close on the same day the house we were selling and the house we were buying. I had been assured by my amazing loan officer Jacqueline Srgo this would be fine and is a common practice. Chaix was adamant that it was not possible. She was unprofessional in her communication and spoke with poor grammar "I can't make no promises". I called Jacqueline freaking out that we would not be able to do a same day ... read more
Such an easy process has been and far outweighed my expectations. Closing was done so quickly! All my questions were answered each time I called, and the team was very kind.
Not respond
Good and quick
Jessica was great and helped me so much. She actually prevented me from walking away and choosing another lender. The issues with my property taxes and multiple fixes on the final cash to close were extremely frustrating. Thankfully, Jessica got it all fixed. But Essentially we should have been done within 1 week but the mess up on the property taxes and the back and forth delayed it almost another 3 whole weeks.
Marcia explained the process of the money distribution and also the tax refund.
Great work
too many delays, appraisal took way too long.
Great customer service. Process was clearly explained and everything was completed within the expected timeframe.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,034 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.