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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We were under the impression that our debt was going to be paid and the remaining deposited into our account. The remaining was deposited, but instead of paying debt directly, checks are being sent to us. And in addition to that, they are late with the mail service, which ultimately is accruing more time and fees.
Great customer service..speedy response times and accurate.
Communication and explanation of processes were great. The PMAC APP and uploader link was easy and convenient to upload requested documents. Thank you again!
...........
There’s too much to list here. I had the worst experience with buying my new home. The absolute worst… I’m almost at a loss for words to explain how utterly terrible and painful it was.
The assistance and explanation of the process as well as the speed with which it was completed was great.
Not being charged additional closing costs for waiting on documentation from the sewer company when I was told there would be no charge.
It was not shared with me at the beginning of this process that the loan amount could only be 80% of the home's appraised value. There were no exceptions made, despite being a customer of PennyMac for the past 5 years. This is not a reflection on Candice Williams, who tried reaching out to the original loan officer to see if there were exceptions made after I had not received a response to my inquiry email.
Everyone was very professional and super friendly. They were there whenever we had any questions and were very through with the whole process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,122 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.