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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was easy and relatively fast. We were kept informed of the process every step of the way.
The time to close was longer than expected. It was only after I asked Raven to escalated the lack of a closing date and requested to speak with a manager did things suddenly come together for a close. That is not acceptable. After weeks of regular checking-in, and an attitude of "any day now"... I had to really push to get things completed. I believe that if I hadn't asked to speak with a manager, I would still be waiting for a closing date. I should not have been in that situation.
Ashley was great
Not willing to write a review that will be posted publicly.
Everything went as planed and the whole process was excellent.
Process took time, but the loan closed within the time originally identified.
The communication with Penny Mac was less then desirable. Emails sent should have been reviewed before sending. There was unclearly communication and I had to continue to point out discrepancies. After requesting some clarity my request were ignored for days if not weeks. Penny Macs contact information on their website is baseless. It only provides the same phone numbers and does not allow the customers to retrieve management assistances. I will never recommend anyone to Penny Mac.
I was impressed on how easy and convenient the whole process was. 100% Online. Charisse was very helpful and I appreciated very much her weekly updates. Thank you!!!
PennyMacTeam are Aces! Thank You for your service 👍
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.