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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Aida never answered her phone, never followed up on closing details, then asked for documents and then never communicated that the documents were what she needed, and never did she say anything to us on confirmation of closing times, then the closing lady was and hour half late because documents were left out. So I was really late going back to work.
Thank you Jasmine!
Ashley was great
Not willing to write a review that will be posted publicly.
Process took time, but the loan closed within the time originally identified.
The communication with Penny Mac was less then desirable. Emails sent should have been reviewed before sending. There was unclearly communication and I had to continue to point out discrepancies. After requesting some clarity my request were ignored for days if not weeks. Penny Macs contact information on their website is baseless. It only provides the same phone numbers and does not allow the customers to retrieve management assistances. I will never recommend anyone to Penny Mac.
Everything went as promised and no hitch was great.
I was impressed on how easy and convenient the whole process was. 100% Online. Charisse was very helpful and I appreciated very much her weekly updates. Thank you!!!
PennyMacTeam are Aces! Thank You for your service 👍
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.