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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
being that we refinance out loan with the same company our original loan was with, we expected to have better service in terms of cost.
The process for refinancing my home was smooth and communicated clearly to me. I would and will recommend Penny Mac from here on out, thanks for the good work.
Too many people involved. On-line tech issues to navigate web site are awkward and hard for older non-tech savvy people to use. Everything worked out OK!
Everything was perfect start to finish. Let me know the status throughout the process and returned calls quickly.
Better communications between departments. Otherwise we were very pleased.
I tried contacting Rachel several times for closing place and time and for ensign documents, she never returned my call or emails! I had to reach out to a supervisor before I finally got a call from the closing location. We had to close 2 times and no one responded to when we would be funded or first funding date never happened and we had to take additional time off to close again!
Thought all went well. Although it took longer than I thought. Rachell was good at getting back with me. However, it did take some time. She could always answer my questions.
The process was extremely easy. Everyone was accessible for questions and very in tune with our needs and concerns. The personnel were very pleasant and would absolutely use pennymac for our future financial needs.
Bad experience, bas customer service. There were many frustrations about my refinance process and expressed to different reps, it was like talking to a wall. I tried to speak to supervisors by email or phone and never received a call back or an email. This was bad experience dealing with people handling my refinancing process. The only good thing I have to say about my experience was the interest rate, got a 2.6% Took 4 Months to close refinancing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.