PENNYMAC

Adam H. 

on Birdeye

5 years ago

Our closing document was incorrect twice after requesting changes to be made that were not made upon request. No one communicated to me the reasoning taxes were in escrow and I had to call for explanations on what my next steps were 

Cary C. 

on Birdeye

5 years ago

I had a pleasant experience. I'm self employed so that was a little complicated but otherwise it went very smoothly 

Alyssa B. 

on Birdeye

5 years ago

Ms. V. Wayde was great and pleasant. She provided prompt responses when possible due to the current state and her capacity. My main concerns are with the loan officer and his efficiency to return calls. Overall, ok experience. Both were always professional and friendly. Lastly, PennyMac should invest in a better phone answering system or hire additional personnel to assist. Wait times were ridiculous!!! 

MARK C. 

on Birdeye

5 years ago

Everything was perfect start to finish. Let me know the status throughout the process and returned calls quickly. 

James P. 

on Birdeye

5 years ago

Better communications between departments. Otherwise we were very pleased. 

Jeri L. 

on Birdeye

5 years ago

I tried contacting Rachel several times for closing place and time and for ensign documents, she never returned my call or emails! I had to reach out to a supervisor before I finally got a call from the closing location. We had to close 2 times and no one responded to when we would be funded or first funding date never happened and we had to take additional time off to close again! 

Ronald O. 

on Birdeye

5 years ago

It was easy and relatively fast. We were kept informed of the process every step of the way. 

MARITZA E. 

on Birdeye

5 years ago

Me. Reed is the greatest. Thank you for your support. 

Jason K. 

on Birdeye

5 years ago

The time to close was longer than expected. It was only after I asked Raven to escalated the lack of a closing date and requested to speak with a manager did things suddenly come together for a close. That is not acceptable. After weeks of regular checking-in, and an attitude of "any day now"... I had to really push to get things completed. I believe that if I hadn't asked to speak with a manager, I would still be waiting for a closing date. I should not have been in that situation.