PENNYMAC

Shawn M. 

on Birdeye

5 years ago

due to covid-19 the process to a very long time, and they asked for documents several times. 

BRIAN R. 

on Birdeye

5 years ago

Great service and responded to my emails and calls in a very timely manner. I have been with PennyMac since 2013. 

DAVID S. 

on Birdeye

5 years ago

being that we refinance out loan with the same company our original loan was with, we expected to have better service in terms of cost. 

Adam H. 

on Birdeye

5 years ago

Our closing document was incorrect twice after requesting changes to be made that were not made upon request. No one communicated to me the reasoning taxes were in escrow and I had to call for explanations on what my next steps were 

Cary C. 

on Birdeye

5 years ago

I had a pleasant experience. I'm self employed so that was a little complicated but otherwise it went very smoothly 

Alyssa B. 

on Birdeye

5 years ago

Ms. V. Wayde was great and pleasant. She provided prompt responses when possible due to the current state and her capacity. My main concerns are with the loan officer and his efficiency to return calls. Overall, ok experience. Both were always professional and friendly. Lastly, PennyMac should invest in a better phone answering system or hire additional personnel to assist. Wait times were ridiculous!!! 

Jaime B. 

on Birdeye

5 years ago

The process for refinancing my home was smooth and communicated clearly to me. I would and will recommend Penny Mac from here on out, thanks for the good work. 

BRIAN C. 

on Birdeye

5 years ago

When I replied to emails I never received an answer to my questions stated on the emails 

Michael F. 

on Birdeye

5 years ago

Too many people involved. On-line tech issues to navigate web site are awkward and hard for older non-tech savvy people to use. Everything worked out OK!