PENNYMAC

VERONICA A. 

on Birdeye

5 years ago

It was a great smooth transition 

BRIAN R. 

on Birdeye

5 years ago

Great service and responded to my emails and calls in a very timely manner. I have been with PennyMac since 2013. 

Cary C. 

on Birdeye

5 years ago

I had a pleasant experience. I'm self employed so that was a little complicated but otherwise it went very smoothly 

Alyssa B. 

on Birdeye

5 years ago

Ms. V. Wayde was great and pleasant. She provided prompt responses when possible due to the current state and her capacity. My main concerns are with the loan officer and his efficiency to return calls. Overall, ok experience. Both were always professional and friendly. Lastly, PennyMac should invest in a better phone answering system or hire additional personnel to assist. Wait times were ridiculous!!! 

Jaime B. 

on Birdeye

5 years ago

The process for refinancing my home was smooth and communicated clearly to me. I would and will recommend Penny Mac from here on out, thanks for the good work. 

JORDAN L. 

on Birdeye

5 years ago

I understand that the process for refinancing is not simple. I feel that some components could have been explained more clearly (like the mortgage insurance being added later to the total monthly payment) And that certain response times could have been better when calling or emailing the Mac team. Altogether it was a good experience and thankful the we completed the process. 

BRIAN C. 

on Birdeye

5 years ago

When I replied to emails I never received an answer to my questions stated on the emails 

Michael F. 

on Birdeye

5 years ago

Too many people involved. On-line tech issues to navigate web site are awkward and hard for older non-tech savvy people to use. Everything worked out OK! 

Mary L. 

on Birdeye

5 years ago

You threw the $17,000 worth of checks on the front porch when we were not home. Couldn't they have been sent directly to BECU? We got the checks, but what a risk!