PENNYMAC

RENALDO Jenkins S. 

on Birdeye

5 years ago

Took too long and requested updated documents several times i,e, bank statements and pay stubs 

CYNTHIA W. 

on Birdeye

5 years ago

From the beginning of the process, everyone involved was very informative and courteous. Even when I'm sure my questions where a little crazy, they took the time to make sure the process was going smoothly for me. Very good team of people I was able to work with. 

IAN J. 

on Birdeye

5 years ago

Overall I have had great experiences with pennymac. It took much longer than expected start to finish, but overall everything worked out great. I am sure the pandemic makes things much more difficult and I attribute this to the time it took start to finish. 

CARMEN P. 

on Birdeye

5 years ago

My experience was great with everyone at PennyMac 

Michael C. 

on Birdeye

5 years ago

Better communication. The closer was sent to Ohio instead of SC. The closing stalled several times and was never explained. The cost of the loan was not explained and I was told don’t worry it won’t be close to what is on paper. 

Joseph K. 

on Birdeye

5 years ago

No issues 

Todd M. 

on Birdeye

5 years ago

A more timely closing. I feel like i had to call every week to push loan along. It was a simple streamline refi that required very little documentation and still took 56 days to complete. 

Lori B. 

on Birdeye

5 years ago

I really enjoyed the loan officers keeping me informed of the process and following up with emails until I closed. 

Lawrence M. 

on Birdeye

5 years ago

dates kept changing , always in a hurry and copies of documents signed were not given to me.