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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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From the beginning of the process, everyone involved was very informative and courteous. Even when I'm sure my questions where a little crazy, they took the time to make sure the process was going smoothly for me. Very good team of people I was able to work with.
Great!
Overall easy process and good communication. There was a small disconnect between initial disclosures and final processing of the loan refinance and the delay with the loan showing caused some issues with my escrow payment being received by my flood/home insurance, but it seems to be resolved after the loan went through.
Larry was lacking the expertise required for the process
It was a easy process dealing with PennyMac.
No one ever returned phone calls. I provided requested information within 24 hours and yet it took almost 4 months to close this loan. The disclosure statement was not what was reflected on the closing statement. It would have been better to receive the closing statement prior to closing to review. Overall this was the most miserable business transaction I have EVER experienced.
BETTER COMMUNICATION - INCONSISTENT ANSWERS - AVAILABILITY - PM PEOPLE APPARENTLY HAVE WAY TOO MANY CASES TO WORK ON INDIVIDUALLY - THESE ARE THE SAME AS THE ANSWERS WE GAVE IN THE SURVEY - I WANTED TO TO PUT LESS THAN OK - MY WIFE STOPPED ME - WE HAD ONE PERSON THAT GOT US THROUGH THE PROCESS - JASMINE IF YOU WANT DETAILS - CALL US AT 972-743-0346 MICHAEL DAN DEBENPORT
was very pleased with the small amount of statements requested. was a bit disappointed with the length of time the process took.
I am very pleased about my refinance, everything went very smooth, and in a very timely fashion, actually sooner than I expected. I Ann recommending PennyMac to my family members who are considering refinancing. It was indeed a pleasurable experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.