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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overall I have had great experiences with pennymac. It took much longer than expected start to finish, but overall everything worked out great. I am sure the pandemic makes things much more difficult and I attribute this to the time it took start to finish.
Overall easy process and good communication. There was a small disconnect between initial disclosures and final processing of the loan refinance and the delay with the loan showing caused some issues with my escrow payment being received by my flood/home insurance, but it seems to be resolved after the loan went through.
By far what made this experience the greatest was Rachel Harris. She was just awesome to work with and answered my questions, even if I asked a lot of them. I can not even put into words how great it was to work with her. Thank you so much Rachel Harris for all you have helped me with!!
dates kept changing , always in a hurry and copies of documents signed were not given to me.
It was a easy process dealing with PennyMac.
No one ever returned phone calls. I provided requested information within 24 hours and yet it took almost 4 months to close this loan. The disclosure statement was not what was reflected on the closing statement. It would have been better to receive the closing statement prior to closing to review. Overall this was the most miserable business transaction I have EVER experienced.
was very pleased with the small amount of statements requested. was a bit disappointed with the length of time the process took.
I am very pleased about my refinance, everything went very smooth, and in a very timely fashion, actually sooner than I expected. I Ann recommending PennyMac to my family members who are considering refinancing. It was indeed a pleasurable experience.
We refinanced with Penny Mac. Our original loan was with them so we thought using the same financial institution to refinance would be the easiest. HOWEVER - Communication with our loan officer was not good at all. There were several times when we would not receive an email response for over a week. The entire process took much longer than we were told in the beginning and than we expected. Not a good experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.