PENNYMAC

Christoph G. 

on Birdeye

5 years ago

Everything was great and timely. Thank you! 

ROBERT R. 

on Birdeye

5 years ago

The initial loan officer was responsive and very efficient. Once the loan moved to phase 2 and then closing the customer service and response changed. 3-4 calls with messages left and no call back. Documents were incorrect at closing. During closing I made 4-5 phone calls and could never talk with a person. Attempted to contact the “manager” whose name and number was on the voicemail and that person doesn’t even seem to be at Penny Mac. Sent emails during and after closing with NO RESPONSE. 

Aliyah E. 

on Birdeye

5 years ago

Jerika and Moe were amazing, the other rep I had was HORRIBLE 

Alexis W. 

on Birdeye

5 years ago

There were absolutely no issues and Samijo checked in periodically to give updates and just confirm everything was going ok. Even when things were taking time, you never questioned whether or not things were moving forward. 

Jennifer L. 

on Birdeye

5 years ago

THANK YOU!! Katyelyn was kind and patient! 

EUGENE S. 

on Birdeye

5 years ago

The process was simple. because of the outline on the application. The loan officer and team walk me through the process every step of the way. That made my experience none stressful, But rewarding to work with a team that was compassionate and truthful. thank you pennymac . (Angel Potts, Richard Kinsey). 

DAVID R. 

on Birdeye

5 years ago

Painless and quick process 

ROBERT P. 

on Birdeye

5 years ago

Over all our experience was easy we didn't have to do much. The closing went smoothly and I feel everyone did their best ! 

JOSHUA S. 

on Birdeye

5 years ago

No one told us not to pay our taxes so we spent extra money. Took weeks for everyone to understand we didn't want an escrow. Other than that everything was great!