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PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
very experienced and polite. awesome experience !
No surprises
Appreciated that these are busy and difficult times but it was impossible to call or contact PennyMac. Emails took many days to be acknowledged and phone calls often just dropped after an hour on hold.
Loan process took way too long, than what i was told. Communication was poor and i constantly had to call to check on the process. Loan documents were sent 10 minutes before closing so i had to reschedule for later that day to close. My husbands name was spelled wrong since the beginnig i told them like 2 months ahead and the day of closing they still spelled it wrong on the papers. They didnt inform me the closing costs had changed. Barbara Bellamy is rude and dont recommend her.
Communication was great, no delays and it was a very smooth and quick experience.
Very streamlined process on the IRRRL Closed a month earlier than expected. Very satisfied with our experience
Everything was great and timely. Thank you!
The initial loan officer was responsive and very efficient. Once the loan moved to phase 2 and then closing the customer service and response changed. 3-4 calls with messages left and no call back. Documents were incorrect at closing. During closing I made 4-5 phone calls and could never talk with a person. Attempted to contact the “manager” whose name and number was on the voicemail and that person doesn’t even seem to be at Penny Mac. Sent emails during and after closing with NO RESPONSE.
There were absolutely no issues and Samijo checked in periodically to give updates and just confirm everything was going ok. Even when things were taking time, you never questioned whether or not things were moving forward.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.6 star rating with 3,231 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.