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9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Great professionalism from staff from start to finish. All options were well explained and I think all the loan options were laid out for me so that I was able to make well-informed choices. Really glad I called PennyMac! David Kelly provided fantastic customer service, went above and beyond.
I was told one thing during the initial conversation but when it came down to closing that wasn’t happening. Then I had to fight for over a week to get the answers. I still ended up having to bring money to close which I was told I would not have to.
I submitted my VA rapid refi and it was supposed to close on September 2nd. The notary showed up with paperwork completely wrong. In fact, some of the documents said Penny Mac was paying me over $300k in closing. Additionally, the closing did not accurately depict my payment by $600. When the issue was identified it took 6 additional weeks to correct the issue. This was completely disappointing but if it were me, you would hit my credit. Unsatisfied and disappointed in the process and Penny MAC.
great experience, it was an easy process with plenty of help if you need it!
Difficult in getting ahold of processor for clarification questions. Some confusion on the closing date.
Very easy process and the refinance closed months before other lender's estimates. Best rate I have ever seen too so we are happy campers!
The PennyMac Team was helpful and kept me informed during the process from start to finish!
Very helpful the entire time!
Things went fine. I've refinanced before and this was a very thorough group.
PENNYMAC has a 4.6 star rating with 3,224 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.