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PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great professionalism from staff from start to finish. All options were well explained and I think all the loan options were laid out for me so that I was able to make well-informed choices. Really glad I called PennyMac! David Kelly provided fantastic customer service, went above and beyond.
Samijo was great. Very professional, very skilled, very courteous. A pleasure working with her.
The process was quick and easy even when I kinda got stuck on a step I was called back and explained the process . They actually closed quicker than I expected and worked around my time frame while I was on vacation. Everything was prepared and ready when I returned and the agent wore a mask and was friendly and we maintained our social distancing as well.i literally have nothing at all to say negative about of the people or process.
I was told one thing during the initial conversation but when it came down to closing that wasn’t happening. Then I had to fight for over a week to get the answers. I still ended up having to bring money to close which I was told I would not have to.
I submitted my VA rapid refi and it was supposed to close on September 2nd. The notary showed up with paperwork completely wrong. In fact, some of the documents said Penny Mac was paying me over $300k in closing. Additionally, the closing did not accurately depict my payment by $600. When the issue was identified it took 6 additional weeks to correct the issue. This was completely disappointing but if it were me, you would hit my credit. Unsatisfied and disappointed in the process and Penny MAC.
great experience, it was an easy process with plenty of help if you need it!
Difficult in getting ahold of processor for clarification questions. Some confusion on the closing date.
The PennyMac Team was helpful and kept me informed during the process from start to finish!
Things went fine. I've refinanced before and this was a very thorough group.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.6 star rating with 3,231 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.