This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
N/A
Best refinancing experience I've had to date!
We requested more than once to be sure our new title had the correct names as there had been a name change since the time of purchase. We had to delay our closing g another week as the first closer had incorrect documents. The second set of documents still had to be updated during the closing, even after we had requested it.
Professionalism was excellent.
The communication process was very poor. When you call to speak with someone about a question you may have your either put on hold forever or you have to leave a message which is responded to 2 or 3 days later. I am so glad the refinance process is finally over.
Thank you!
Answering phone calls and returning emails. Accurate information about what my cash to close would have been- I paid more than I expected just to get the process over with bc the communication was poor and no one returned my calls and I never got answers to many questions.
Once I was put in touch with someone the process was smooth and quick. We ended up being able to close three weeks sooner than anticipated. Each time I emailed a question I received a fairly quick response; usually by the next business day. The only difficult process was getting connected to someone. Each time I received an initial call from Pennymac I was placed on hold for more than 10 min to be connected to an agent. I finally explained that after the 5th call and was immediately connected.
If COVID-19 would of not play a factor in the entire situation.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.6 star rating with 3,224 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.