PENNYMAC

Marie Flores G. 

on Birdeye

5 years ago

The meeting times were efficient and precise. Overall, the process was easy and seamless. 

JOACHIM T. 

on Birdeye

5 years ago

Easy as pie to refi! 

William W. 

on Birdeye

5 years ago

Worked out great. 

CARLOS E. 

on Birdeye

5 years ago

Surprisingly painless refinance process. Rate & cash to close were second to none! 

Ronald E. 

on Birdeye

5 years ago

Working with Katelyn Shea was a pleasure from the first day. Her personality let me know that she cared about my comfort level of understanding every step of the refinance process. She would set dates for our follow-up's and was always on time. Her professional knowledge of the finance world cleared up any question that I had. On the day for our closing Katelyn made sure that everything was in place and things went well. Katelyn Shea made my PennyMac experience truly a pleasure. 

JOHN B. 

on Birdeye

5 years ago

A very nice experience! 

Steven J. 

on Birdeye

5 years ago

Easier communication with loan personnel with follow up phone calls after emails were sent 

TREVOR T. 

on Birdeye

5 years ago

I tried to put money down to offset my big property insurance and it was excepted because they want me to pay the property insurance for the life of the loan 

Anthony S. 

on Birdeye

5 years ago

All PennyMac representatives were courteous, however failed to keep consistent and regular communication due to all departments involved to be seemingly highly disconnected from one another. The disconnect resulted in multiple loan delays, cancellation and undue stress which was prolonged for nearly 5 months. This disconnected process between PennyMac departments also resulted in damaged credit scores of both individuals on the loan which later was corrected but found to be a PennyMac error.