PENNYMAC

JEFFERY S. 

on Birdeye

5 years ago

The communication process was very poor. When you call to speak with someone about a question you may have your either put on hold forever or you have to leave a message which is responded to 2 or 3 days later. I am so glad the refinance process is finally over. 

ROBERT B. 

on Birdeye

5 years ago

Thank you! 

LAURA B. 

on Birdeye

5 years ago

Answering phone calls and returning emails. Accurate information about what my cash to close would have been- I paid more than I expected just to get the process over with bc the communication was poor and no one returned my calls and I never got answers to many questions. 

Cassaundra B. 

on Birdeye

5 years ago

Once I was put in touch with someone the process was smooth and quick. We ended up being able to close three weeks sooner than anticipated. Each time I emailed a question I received a fairly quick response; usually by the next business day. The only difficult process was getting connected to someone. Each time I received an initial call from Pennymac I was placed on hold for more than 10 min to be connected to an agent. I finally explained that after the 5th call and was immediately connected. 

Raymundo Zayas B. 

on Birdeye

5 years ago

Outstanding... 

DAVID W. 

on Birdeye

5 years ago

Very easy process and friendly representatives. 

Teh L. 

on Birdeye

5 years ago

Overall I am happy to continue to be working with PennyMac over the years as loan agent. I recently refinanced my VA loan and was able to get a really low rate of 2.25%! The process was simple and stress free, it took a little time and some explanation but at the end it was all worth it! 

Theodore Johnson J. 

on Birdeye

5 years ago

If COVID-19 would of not play a factor in the entire situation. 

Leticia Moron L. 

on Birdeye

5 years ago

Great experience, very pleased with Refinance. Great communication every step of the way. Thank you Penny Mac.