PENNYMAC

Jose M. 

on Birdeye

5 years ago

The expertise and courtesy was very professionally done. I'm very happy with the RE-FI and the TECH support from the people who have helped , I THANK YOU JAMILA. 

WILLIAM Garrison I. 

on Birdeye

5 years ago

Barbara Bellamy was incredibly helpful and patient in all of my questions and worked diligently to adjust the loan in such a way that we could afford the closing costs, after the initial closing disclosure included more than 4.5x the cash-to-close that we were promised by our previous loan officer. While the process didn't go as smoothly as I would like, once Barbara was handling it, I immediately felt more confident that it would be resolved successfully, and she sent frequent status updates. 

Steven Tilley S. 

on Birdeye

5 years ago

Fast, courteous and efficient service from a company dealing with the daily struggles of a global pandemic. Glad I chose to have my mortgage through PennyMac refinanced with the help of Katelyn Shea. Thank you 

Darryl S. 

on Birdeye

5 years ago

The timeline from application to closing was too long and inconsistent with what I was told when I applied. Multiple request for the same documents. My loan officer Marcia Wiggins did a great job of guiding me through the process. I don't believe any of the issues should be contributed to her. I was also contacted by multiple people to do my closing. Two people actually showed up for the closing. 

CAROLE D. 

on Birdeye

5 years ago

After getting off to a slow start early in the year Kristine and Nick B. made the final effort to ensure success. Thank you to both of them. 

Kayley L. 

on Birdeye

5 years ago

Communication through the portal is not very clear. I’d have to check daily to see if anything was needed. I didn’t get email or phone call about uploading something unless I had not gone in to check. Had to upload documents multiple times. My agent asked me to send sensitive documents to her by gmail account. Communicating through the phone was annoying because there was a huge delay once something was said. My loan kept changing even up to the day I signed documents. 

CHARLES A. 

on Birdeye

5 years ago

Jerica and Erik were awesome to work with 

William W. 

on Birdeye

5 years ago

Very easy process from telephone calls to email exchanges to closing . 

ALYSSA L. 

on Birdeye

5 years ago

Overall the experience was great. There were a few mishaps where I had to call multiple times which I believe PennyMac should of called but overall it was good. I had to use a POA and I made sure to ask if I had to fill out a questionnaire and was told no that the title company would contact me. I got an email 3 hrs before my signing that I have to fill out the questionnaire within the hour or I would have to reschedule my signing (which I had to because it was during while I was working.)