PENNYMAC

KOBIE E. 

on Birdeye

5 years ago

Loan closing was fast and without issue. Everyone were talked to was helpful and responsive. Closing costs were higher than I would have liked, but we got a great rate, which will save us a lot of money in the end. Overall, was a positive experience. 

Elizabeth H. 

on Birdeye

5 years ago

Easy loan process on our refinancing. Glad it went smoothly! 

Clinton B. 

on Birdeye

5 years ago

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ANTHONY P. 

on Birdeye

5 years ago

MY rating is not specifically rated towards my involvement with Yamila. It is concerning the callback system. I believe I spoke with Yamila once. It seemed I would talk to one person and could never reach them again. I would get a message (not knowing it was PM) call back within seconds and get the automated voice mail. I don't think I ever spoke to one person more than one time and that's frustrating. 

Craig S. 

on Birdeye

5 years ago

The team of employees that helped me worked to make transactions seamless. They worked to help me complete my goal of refinancing home good experience. They showed good communication skills and were very knowledgeable. 

EMILY A. 

on Birdeye

5 years ago

Consider another option, just good enough and great are far apart. Our experience was good but not great. 

ANDREA W. 

on Birdeye

5 years ago

It was frustrating to have my closing delayed by inaccuracies on my documents that I had already flagged for the PennyMac team weeks prior (i.e. my wife's name was misspelled on the documents). 

Barbara W. 

on Birdeye

5 years ago

Pleasant and timely interaction everything time. 

Christopher M. 

on Birdeye

5 years ago

Fast, efficient process with excellent communication throughout. Online interface is easy to understand and utilize to upload documents and track progress.