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PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication through the portal is not very clear. I’d have to check daily to see if anything was needed. I didn’t get email or phone call about uploading something unless I had not gone in to check. Had to upload documents multiple times. My agent asked me to send sensitive documents to her by gmail account. Communicating through the phone was annoying because there was a huge delay once something was said. My loan kept changing even up to the day I signed documents.
PennyMac made it easy to refinance and the entire team that was involved in my refinance provided excellent service.
The process was easy from when I called asking about refinancing to the closing. Penny Mac has a great team of professionals that made the process painless, especially during these times.
This refi was so fast! We’ve been pleasantly surprised with how easy working with Penny Mac has been. Please don’t ever sell our loan. We’d like to continue with PennyMac for the life of our loan.
Jerica and Erik were awesome to work with
I closed faster than estimated. My loan officer was available by phone or email when needed. I enjoyed having the tool online to follow along with the step my loan was on.
The process was quick and simple. Jericha Kane PennyMac Loan Services, LLC NMLS# 35953 explained everything in detail.
It was effortless from beginning to end. I submitted a simple request for refinancing information from the website and received a call with 5 minutes. I then was provided a number of options and I appreciated that I was not just given the differences in dollar amounts, but that the pros and cons of each option was explained to me. As the process moved along I quickly had any questions answered due the open line of communication I was offered. Great experience overall, Thank You!!!!!
Quick, efficient and concise... everything you want from the refinance process, PennyMac "far exceeded" our expectations!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,259 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.