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PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication through the portal is not very clear. I’d have to check daily to see if anything was needed. I didn’t get email or phone call about uploading something unless I had not gone in to check. Had to upload documents multiple times. My agent asked me to send sensitive documents to her by gmail account. Communicating through the phone was annoying because there was a huge delay once something was said. My loan kept changing even up to the day I signed documents.
The process was easy from when I called asking about refinancing to the closing. Penny Mac has a great team of professionals that made the process painless, especially during these times.
Took too long to close, the new loan is not reflecting the last payment PennyMac took from old loan. Still don’t know if the last payment to the old loan will be credited to the new loan. Pretty frustrated, in all honesty.
This refi was so fast! We’ve been pleasantly surprised with how easy working with Penny Mac has been. Please don’t ever sell our loan. We’d like to continue with PennyMac for the life of our loan.
Jerica and Erik were awesome to work with
I closed faster than estimated. My loan officer was available by phone or email when needed. I enjoyed having the tool online to follow along with the step my loan was on.
The process was quick and simple. Jericha Kane PennyMac Loan Services, LLC NMLS# 35953 explained everything in detail.
My husband was the primary person dealing with the refi. We had a very good experience.
Ms. Wiggins did an amazing job with all my questions and concerns. Thank you for your awesome customer service.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.6 star rating with 3,231 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.