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PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Fast and great support.
My loan agents were persistent and managed to push my refinancing through in a challenging financial environment.
Xxxx
The price matching, and the final numbers are very competitive and I'm happy with the final result, but the customer service could definitely be tweaked. Derek Esterberg not returning calls after I left voicemails was not acceptable. Kristina Holloman was a much better experience and more professional. Happy to discuss over phone for more information if needed.
Everything went well. Working With Jerica was a real pleasure. She kept me informed all the time of what was happening. The minor problems were addressed immediately. I can't believe how quick we closed. During these trying times Jerica always had a happy attitude. Keep up the good work.
I asked several times why a cash at closing was shown in preliminary loan documents. Finally got an answer from a supervisor when the rep was unable to provide an explanation. Also, during the application process I designated my choice for the closing attorney. Five days before the scheduled closing, my attorney had not been contacted by PennyMac and I was forced to use an unknown attorney for the closing and a specific (Amrock) title company-I suspect this increased my closing costs.
Working with PennyMac was a very good experience. All information was explained clearly and any questions I had were answered promptly and accurately. I would highly recommend them to anyone looking to for a mortgage or trying to refinance.
The process working with Penny Mac was very smooth and all questions were answered.
Requested response from processor three times regarding closing and never heard back. I had to deal with the title company. The processor stated she would request closing date from management but never did as she was off the next day and a back up processor called and stated that hadn’t been done. My loan was an extremely easy loan and I received the feeling that it was a burden if I asked even one question.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,260 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.