PENNYMAC

KERRY B. 

on Birdeye

5 years ago

Easy process from beginning to end; kept me advised of the status of my refinance throughout the process. Ready to quickly answer any questions. Excellent customer service. 

Afua T. 

on Birdeye

5 years ago

Our closing was cancelled twice with no call or communication letting us know. We ended up paying more at closing due to the company not considering us the customer. 

CALVIN S. 

on Birdeye

5 years ago

The process was quick and easy, best choice to make PennyMac my go to for refinancing my VA Morgage loan. At the very best time. Thanks PennyMac! 

DAVID H. 

on Birdeye

5 years ago

Loan refinance process was hassle free and we got a great rate! 

ELLEN P. 

on Birdeye

5 years ago

Even though it took a while from start to finish, the people on my team were exceptional in the process. All my questions were answered promptly and completely. I would recommend PennyMac USA to anyone in the market for a mortgage or re-mortgage. 

JESSICA P. 

on Birdeye

5 years ago

With the rates so low right now, I know they are busy but we had a great experience and closed with no problems! 

MARIO W. 

on Birdeye

5 years ago

everyone was very nice while they walked me through the process. 

WADE A. 

on Birdeye

5 years ago

NA 

RICHARD D A. 

on Birdeye

5 years ago

The loan documents were completed and the expectation of closing before the August payment was due were excellent. However, when it was taking too long I sent Eddie a message and he responded the next day and apologized to me for the delay because of the volume of loans in process, which wasn’t my problem. I expected to skip two payments and now I’m under duress to find ways to pay bills from the expected extra income. That’s why I’m so disappointed!