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About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

9009 Corporate Lake Drive, Tampa, FL, 33634, United States

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Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
4.63,212 reviews
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Frank P.'s profile image
Frank P. 
on Birdeye

a year ago

Make it easier to get a hold of the people you’re dealing with “directly” A quicker response to emails would be good! 

Anthony L.'s profile image
Anthony L. 
on Birdeye

a year ago

Very pleased 

Damien R.'s profile image
Damien R. 
on Birdeye

a year ago

It was all taken care of properly. 

Emily M.'s profile image
Emily M. 
on Birdeye

a year ago

I only spoke to Darcel twice. I got more information from Katia, who essentially explained she was just a sales person to me. At the end of my loan I emailed Darcel and got no response. I’ve heard from her more about taking this survey then providing any help with my loan experience. 

BENJAMIN F.'s profile image
on Birdeye

a year ago

My experience with PennyMac was truly inspiring. So inspiring that, with the help of PennyMac I've opened my own business. Before PennyMac, I was told that the help that I needed was impossible to get. PennyMac changed all of that and they changed my life. Benjamin A 

RUDY S.'s profile image
on Birdeye

a year ago

Easy process 

Kristy P.'s profile image
Kristy P. 
on Birdeye

a year ago

Thank you for being there when I needed to refinance! 

Chelsea M.'s profile image
Chelsea M. 
on Birdeye

a year ago

The first person we talked to, Jake Snyder, was GREAT! So patient, knowledgeable, and ensured we understood what to expect. He even checked in a few times after the initial conversation to make sure all went well. I feel like we talked to multiple people afterword, everyone we spoke to was nice and helpful. 

Andy H.'s profile image
Andy H. 
on Birdeye

a year ago

Clarification on how and when to stop monthly payments on the old loan 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.6 star rating with 3,212 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Saturday at 6:00 a.m. 

Need help? Contact us.

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