PENNYMAC

SHARON C. 

on Birdeye

5 years ago

Over all a fair experience. Our goal was met we lowered our intrest rate and are saving $35,000. In interest. However i think more communication would have been a plus. The automation system at PennyMac is very stressful when you are wanting to talk with a person about your loan. 

CHRISTINE Z. 

on Birdeye

5 years ago

Icenia was very helpful during this process! 

David M. 

on Birdeye

5 years ago

Very simple process, instructions were usually very clear. 

Gregory K. 

on Birdeye

5 years ago

Fast and efficient service. There was virtually no recycle time and no delay due to covid. this was a nice and easy experience. 

Madison T. 

on Birdeye

5 years ago

No 

Steven C. 

on Birdeye

5 years ago

She was friendly and knowledgeable and very much aware of the protocols in the process 

Scott W. 

on Birdeye

5 years ago

Process was straight forward and well communicated. They called atleast once per week to let me know status. Closing was within 1 week of the date stated at initial application. Staff was pleasant to talk to and made the process easy. This is my second loan with PennyMac 

Matthew G. 

on Birdeye

5 years ago

The whole process took more than 4 months. While the service I got from individuals was excellent, it took far too long for the process to get completed in my opinion. 

Anthony P. 

on Birdeye

5 years ago

I asked about my refinance and if there were any issues with having a contractor build via Ygrene and and I was told no issues which resulted in the first try of Refi being pulled back. Additionally I asked Pennymac to pay for my new insurance policy after the first Refi was pulled back and was told no problem (this happen 3x) only to find out my payment was never sent which resulted in my policy being canceled and a premium to renew. Shitty service all around