PENNYMAC

EURIELL J. 

on Birdeye

5 years ago

When calling the number I would never get in touch with someone . Always a call back and calling the number was a dead end 

Donald P. 

on Birdeye

5 years ago

The whole process went really smooth and the closing came quicker than I anticipated. Even the closing cost were slightly lower than the original estimate. Everyone was always very helpful and answered all of my questions promptly. I couldn't have asked for an easier process from beginning to closing. Great Job everyone. 

Jeremy A. 

on Birdeye

5 years ago

Nichole was the only bright spot in an otherwise terrible experience. Underwriting process was the worst in my 30 years of being a property owner/real estate professional. I've done countless loans and refinances and this was the longest and most drawn out ever. Thumbs down. 

Susan O. 

on Birdeye

5 years ago

I had the pleasure of working with Alfred Reams to start my refinance. I appreciated his patience and kindness in helping me navigate the process. Lauren Aslin was always kind, returned my calls if neccessary had answers to my questions. During these difficult times it did take longer to process my refi but I feel Pennymac was efficient. 

Don W. 

on Birdeye

5 years ago

xxx 

Pedro DeGuzman I. 

on Birdeye

5 years ago

I had an existing mortgage loan through Penny Mac. I shopped other competitors but no one was able to articulate the best options for me other than Penny Mac. I decided to refinance after having an efficient and seamless experience via phone. They were able to drop my interest rate over 2% and save me $600+ a month on my mortgage! The process was easy and closed within 60 days. Every person involved was professional and competent. I had not one issue. I highly recommend Penny Mac. 

Robert S. 

on Birdeye

5 years ago

Loan terms were exactly as quoted. Service & communication was fantastic. The overall process did take much longer than would be expected, but understand the tremendous demand on loans at this time. 

ANDRE H. 

on Birdeye

5 years ago

Everything went smoother than expected. My only frustration was that no one could tell me how much I needed to make the cashiers check out for. This is not something that can be done last minute these days with banks being closed and appointment only. So it was a mad scramble to try and run to the bank between working and our closer arriving. 

Melissa T. 

on Birdeye

5 years ago

There was miscommunication with the appraisal which pushed our timeline way back. I'm not pleased with having to pay for an appraisal that was waved to begin with without any communication.