PENNYMAC

Ezequiel Grimaldo J. 

on Birdeye

5 years ago

Exceptional customer service 

Kristina O. 

on Birdeye

5 years ago

I started the process in August and my closing was December 1. This was too long and the request for more documents was ridiculous. 

STEPHANIE T. 

on Birdeye

5 years ago

The entire process from start to finish was so easy.. everyone was so polite and friendly and answered all questions right away .. I’m glad I stayed with penny mac for my refinance ..thank you 

Marietta B. 

on Birdeye

5 years ago

Thank you for your help! Keep up the good work. 

NEALE G. 

on Birdeye

5 years ago

There were too many people who were in charge of my refinancing instead of just having one person to get me through the process. The process took more months to complete than expected. 

KELLI H. 

on Birdeye

5 years ago

The day prior to closing, The individual that was to notarize paperwork informed they would not complete closing. Called PennyMac for 2 days. Didn’t hear from PennyMac until after scheduled closing time. I was also informed I wouldn’t have payment the month of closing. Payment was pulled. Called PennyMac and was told that they couldn’t stop it, I would have to call my bank to stop payment. To stop their error on payment it cost me $36 with bank to stop payment! Frustrating!! 

KURT R. 

on Birdeye

5 years ago

Fast, great experience 

SHARON C. 

on Birdeye

5 years ago

Over all a fair experience. Our goal was met we lowered our intrest rate and are saving $35,000. In interest. However i think more communication would have been a plus. The automation system at PennyMac is very stressful when you are wanting to talk with a person about your loan. 

CHRISTINE Z. 

on Birdeye

5 years ago

Icenia was very helpful during this process!