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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I am not very computer savvy and I explained that to the people at Penny Mac and they took the time to walk me through each process without hesitation. Everyone I spoke with explained each step of the process thoroughly and completely.
I was very satisfied with my entire refinance process.
Nicole was really helpful and showed being very professional processing my loan. I understand that due to the current market conditions the process took longer than expected.
Refinance two of my homes 1 got denied 1 approved doesn't make sense..I just closed on approval....
I am very happy with the service and responsiveness
Lauren Aslin was great; she was prompt and was available for any calls. My issue is with the website. First, it seems there are two websites to upload documents; I could log into both, but they had different user interfaces. Also, whenever I received emails asking for documents, the websites said no docs were needed until I checked a few days later. The websites also required decent computer literacy to navigate and I'm concerned that many homeowners might not know what to do.
Great experience
N/a
Exceptional customer service
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.