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3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Carmelita and Will made the experience easy and painless. Thank you both!
I am not very computer savvy and I explained that to the people at Penny Mac and they took the time to walk me through each process without hesitation. Everyone I spoke with explained each step of the process thoroughly and completely.
I was very satisfied with my entire refinance process.
Nicole was really helpful and showed being very professional processing my loan. I understand that due to the current market conditions the process took longer than expected.
Refinance two of my homes 1 got denied 1 approved doesn't make sense..I just closed on approval....
I am very happy with the service and responsiveness
Lauren Aslin was great; she was prompt and was available for any calls. My issue is with the website. First, it seems there are two websites to upload documents; I could log into both, but they had different user interfaces. Also, whenever I received emails asking for documents, the websites said no docs were needed until I checked a few days later. The websites also required decent computer literacy to navigate and I'm concerned that many homeowners might not know what to do.
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From the loan officer Taylor Fiorelli to Nicholas Guerrero it was handled very diligently with respect and courtesy. Highly recommend Penny Mac due to the employees they have working for them.
PENNYMAC has a 4.5 star rating with 6,879 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.