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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My experience was great with PennyMac. I refinanced and it was a quick and easy process. Clear communication with my refinance team.
Your employees were super however they time frame was less than desirable to say the least. I understand it all takes time but was longer than appropriate in my humble opinion. Great job otherwise.
My agent was amazing and very helpful. She answered all my questions and was extremely patient with me! She made the experience stress free!
Had a bad experience with Jenny German and her supervisor Lewis Manley. (1) The loan was scheduled to close on NOV 17th. On November 16th I checked with settlement agent to confirm the appointment and found out that PennyMac had not informed them. Then I tried to contact Jenny and Lewis and they never got back to me. We took a day off for the closing and it was a waste. (2) My CD was revised before closing and I kept asking Jenny for a copy of it but did not receive.
Great Customer Service!
I am extremely grateful for the service I received from Max Mitchell. He made my experience stress and worry free with professionalism and real personality. The proactive communications and willingness to work late to accommodate my schedule needs is a old school personal touch. Also how you were able to assist and follow up with the closing scheduling mishap made the closing take place on time. I genuinely thank you and you sir deserve 5 stars alone!
We understand that you can be impacted by the amount of request that come in. But from when we started the process with our loan officer, to the very end, there was little communication. We felt it was very cumbersome to have to speak to so many folks and after attempting to reach folks by phone or email, just took way to long to get a response to questions. So much more to go over but not enough area to type. The process just needs to be looked at and controlled better.
The process went very smooth. It was almost all online and very quick. Everything was upfront and easy to know what was expected of me.
better communication. had some unanswered questions but escrow still proceeded.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.