PENNYMAC

Brian G. 

on Birdeye

5 years ago

Brent gave detailed, weekly updates on the status of the loan and what next steps I'd anticipate. Very articulate and clear. Documentation gathering process was not too bad either. 

Justin S. 

on Birdeye

5 years ago

Process was a lot easier than I thought it would be and the staff were friendly and knowledgeable. 

MICHAEL C. 

on Birdeye

5 years ago

Customers service was great. 

Rebecca M. 

on Birdeye

5 years ago

Great 

LORI F. 

on Birdeye

5 years ago

We had several issues where we had to resend the same documents 2 or 3 times. The underwriting experience was unacceptable as we had provided all of our documents in a timely manner, but we kept getting questioned about a rental house we own in another state and never received satisfactory responses as to why they said we did not disclose this property (we sent 3 times the mortgage payment and other related documents for this home over a 2 month period). 

DEBRA B. 

on Birdeye

5 years ago

PennyMac's professionalism coupled with a personal attitude is fantastic. One of the best company's I have worked with. Thank you. 

Renee J. 

on Birdeye

5 years ago

There was not enough communication. It was very hard to get ahold of someone that could tell me anything about my loan. Even online I could not see information about my loan because it was never updated. 

Ronald S. 

on Birdeye

5 years ago

Every process was explain down to the very detail and all info I needed was given to me at once so they left me with no questions at the end of the conversation. Everyone was extremely nice and very patient. Im going to refer everyone to PennyMac! Super happy! 

Tony H. 

on Birdeye

5 years ago

Great experience, Representative kept me updated with progress of loan. Will definitely recommend friends to Penny Mac.