This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Process was a lot easier than I thought it would be and the staff were friendly and knowledgeable.
Customers service was great.
Great
I was very happy with Brent, he was responsive, professional , accurate. My initial contact, Mark Guillermo, was also excellent. The problem came when I was told before signing that my income was too low, which was inaccurate. Nothing had changed, but no one could explain why it was suddenly lower, even with my bank statements in front of them, the same. That caused me a month of worry and stress, and a loss of confidence in PennyMac.
There was not enough communication. It was very hard to get ahold of someone that could tell me anything about my loan. Even online I could not see information about my loan because it was never updated.
My experience with PennyMac was exceptional due to Kelly’s outstanding service and diligence. She did an excellent job responding quickly and accurately. Kelly Lange is by far the best loan officer I have ever dealt with, she deserves recognition and appreciation by your company.
Icenia was the Best!! Super helpful and very nice!!
ACENIA DAVIS IS AMAZING. She call me every time you have an updates, she keep me update on everything. she deserved a promotion, a raise. Very very satisfied with her help
Well done!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,879 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.