PENNYMAC

TONYA H. 

on Birdeye

5 years ago

Communication through the entire process was not clear 

Justin S. 

on Birdeye

5 years ago

Process was a lot easier than I thought it would be and the staff were friendly and knowledgeable. 

MICHAEL C. 

on Birdeye

5 years ago

Customers service was great. 

Joseph U. 

on Birdeye

5 years ago

Kyle was a great through the entire process. I was hoping to get it all done a little sooner than expected. However, given the circumstances I thought everything was handled in a very professional manor! 

Leigh Ann C. 

on Birdeye

5 years ago

Easy process. 

Exodo R. 

on Birdeye

5 years ago

My experience with PennyMac was exceptional due to Kelly’s outstanding service and diligence. She did an excellent job responding quickly and accurately. Kelly Lange is by far the best loan officer I have ever dealt with, she deserves recognition and appreciation by your company. 

Ryne B. 

on Birdeye

5 years ago

Kelsey and the team were phenomenal, cant thank them enough! 

Sarah G. 

on Birdeye

5 years ago

Any response to any of my messages or emails asking for updates and my utter disappointment and dissatisfaction with the company would have been appreciated. One person of the multiple I reached out to actually returned my calls. I tried writing here all of the things that went wrong and ran out of space. I had 4 closings scheduled. Only one of them was cancelled. The other 2 was radio silence. No call. No show. Very unprofessional. Wishing i used another company for my refinancing. 

Michael B. 

on Birdeye

5 years ago

PennyMac has serviced our loan for the last two years and we have been able to refinance through them both times we have had a refi. We are so happy to have PennyMac as our provider. Thank you for always ensuring a smooth transition with our documents and loan!!