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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.56,893 reviews
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Richard B.'s profile image
Richard B. 
on Birdeye

3 years ago

I had a previous mortgage with PennyMac and it was such an easy transition to my re-fy. I got the terms I was hoping for and had clear and timely communication from my PennyMac team. Thank you. 

Sheryl C.'s profile image
Sheryl C. 
on Birdeye

3 years ago

Everything was good except Glenn. He never had an answer for my questions. He always said " its a process". Not happy with Glenn but Daniel Pollock was GREAT. 

MIA N.'s profile image
MIA N. 
on Birdeye

3 years ago

My experience since day one has been amazing. I’m a first time homeowner and I’m so happy that I receive exceptional service! 

Joseph Brown J.'s profile image
Joseph Brown J. 
on Birdeye

3 years ago

Best company to go with. 

Francisco M.'s profile image
Francisco M. 
on Birdeye

3 years ago

Erica was great. 

Cinda N.'s profile image
Cinda N. 
on Birdeye

3 years ago

Everyone was great and helped me though the process. It was very easy from start to finish. 

Matthew S.'s profile image
Matthew S. 
on Birdeye

3 years ago

Overall process was great. I think my experience was different because of COVID restrictions but the process was lengthier and not totally their fault. I think there could better communication overall but I was happy with the process. 

HENRY J.'s profile image
HENRY J. 
on Birdeye

3 years ago

Everyone that I worked with was great. Jenny was especially helpful and was always on time with information and updates. Great customer service! 

RYAN S.'s profile image
RYAN S. 
on Birdeye

3 years ago

Everyone I worked with at PennyMac was great. The refinance went through as promised. My only complaint is the online portal to submit documents is horrendous. PennyMac should consider a complete front end application rewrite not only to meet the standards of other lenders, but hopefully provide one of the best platforms around. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 6,893 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.