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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had a previous mortgage with PennyMac and it was such an easy transition to my re-fy. I got the terms I was hoping for and had clear and timely communication from my PennyMac team. Thank you.
Everything was good except Glenn. He never had an answer for my questions. He always said " its a process". Not happy with Glenn but Daniel Pollock was GREAT.
It was everything we expected and was very professional!
The start of the process with Brandon was great. As the loan process proceeded ending up with Kyle, it all went downhill. The unprofessional emails, lack of communication and disinterest in explaining any questions that were asked about the closing process. The first time, the “company/ Kyle” cancelled my closing which was never communicated to me, I was informed by the notary when I inquired. The second and third closing took two weeks each with minimal communication from Kyle. Poor PR.
My experience since day one has been amazing. I’m a first time homeowner and I’m so happy that I receive exceptional service!
The appraiser sent by Pennymac created an appraisal full of inaccuracies and falsehoods. He also used 6 month-old comps nearly 3 miles away, when there were 2 & 3 month old comps next door and across the street from me. I was promised by my first loan processor, Lisa, that the issue would be investigated and corrected if needed, but no follow-up ever occurred. Also, I was initially given a projected closing date that was a full month before the actual closing occurred.
Best company to go with.
Thank you for the opportunity to refinance.
Everyone that I worked with was great. Jenny was especially helpful and was always on time with information and updates. Great customer service!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.