PENNYMAC

ROBERT HARRIS I. 

on Birdeye

5 years ago

There needs to be better internal communications within Pennymac. I was asked multiple times for the same things by different people after having satisfied the requests. It took 5 months to close which is too long, and it was the same issues that slowed the process down. It was a very unpleasant experience. Erica was good but even still the process was peppered with missteps and it made me seriously question the benefit of staying with Pennymac. 

Amy R. 

on Birdeye

5 years ago

My experience I noted was just okay because, my refi with my current lender should have been in the 2 week range and I could even see a maximum of 4 weeks. It was over 5 weeks. I feel I could have received a progress update once a week but updates were requested by me before I received anything. Would I do it again if I ever needed with Penny Mac specifically, Yes. All in all Penny Mac is a great business to work with. 

BEATRICE F. 

on Birdeye

5 years ago

COVID 19 impacted everyone. This refinance could have been better and smoother in my opinion under normal circumstances. I thank the M.A.C Team (Tiffany) for working with me. 

ROSE J. 

on Birdeye

5 years ago

Thank you 

Ryan P. 

on Birdeye

5 years ago

fairly smooth process. happy overall. 

PHILLIP B. 

on Birdeye

5 years ago

The process was fast efficient and online which was brilliant during Covid. 

JAMES C. 

on Birdeye

5 years ago

very good job 

David B. 

on Birdeye

5 years ago

PennyMac was precise, quick and painless to work with. 

DAVID G. 

on Birdeye

5 years ago

N/a