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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Erica was very helpful with my many questions about navigating thru the on line hurdles. Thank you for all your help Erica.
Just felt like the closing process wasn’t communicated. She said I could wire the money but no help at closing with how to wire or a timeline for how long I had until I could wire the money.
Solutions being provided sooner rather than later, and those said solutions being accomplished by the lender rather than myself having to do legwork each and every day, throughout the day to keep it moving forward. Otherwise, the lending agent was down to earth and easy to talk to. Lastly, a change in advice was experienced putting me in a position that I otherwise would not have been in.
It was easier than I thought. Ms. Sierra was great. She reached out to me every week with updates. If I had a question she always answered the phone. The process was very simple.
First please know loan offOver Angie Wu was AMAZING! processor icenia Davis did her best and was pleasant. the process took too long, closing cancelled 3 times due to lack of info. ms Davis clearly was too busy and It took her days often to get back to me. I was an existing client of 7 years and never missed a payment. I should have been an easy Close. The inability to speak directly to a person was frustrating. Example at 430CST the night before the closing they were just verifying my employm
Even though they were incredibly busy, they made an effort to make sure I was informed. I’m glad I only had one contact, which is rare for large companies. There was one snafu with my property being mistakenly classified as being in a flood zone but they handled it immediately with no back and forth. And I got money back, win-win for me. Closing took awhile, but again with the rates being so low, they are overloaded and that was to be expected.
Prompt communication. Thanks for the help!
PennyMac loan processors were knowledgeable and responsive. All interactions were handled in a highly professional manner.
My experience with Kyle was easy and painless. We managed to get through the loan process easily and all over the phone. Kyle was very effective in explaining the process and getting me through steps to my refinance. Would highly recommend.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.