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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything was explained clearly and the process move without any issues
Thanks
The whole process took far too long, 2-3 months. A specific document was requested several times after I sent it. I had to speak to representatives and even a supervisor a few times to clear it up and get the process moving forward. The whole process was tiresome. I would recommend reviewing the process for opportunities to streamline it and make it easier for customers.
This is my second transaction with PennyMac and I'm very pleased with their service and specially the rates, also their customer's website is very useful, thank you for helping me refinance my home loan at the best rate in the market.
The ball was dropped multiple times on our loan. First, my SSN was incorrectly input into the system and credit report could not be pulled. I was never notified until I received a call, After the appraisal, that my file was going to be closed because you were missing information that I was never told was missing. Finally after 7 months we closed. The notary lost our entire closing file/FDX package. Not notified. Again. After a week we were finally told the docs were closed. Unprofessional.
My answers are NOT a reflection of Ms. Christmas, she was very helpful and a pleasure to work with. This process took extremely long. Information was not communicated between PennyMac processors. I had to have my credit ran 2x, and my home appraisal almost expired. The only saving grace for this process was my title company pulling through last minute, a company I picked myself. I am thankful that my loan is closed, but I feel PennyMac couldn't care less about me and is very very unorganized.
The refinance process took forever. At one point, I almost wanted to cancel it. There was a bit a miscommunication between Penny Mac representatives. However, it was cleared up in the end.
Thank you everything went well.
Jenny was very pleasant and informative! If she said she would call, she did. She is definitely an asset to PennyMac!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.