PENNYMAC

MIRIAN M. 

on Birdeye

5 years ago

Jason, Ed and his team gave great customer service and were very responsive when I had a question. I want to thank them for their service during this difficult time everyone is experiencing, 

Oscar F. 

on Birdeye

5 years ago

Great customer service. 

SASHA V. 

on Birdeye

5 years ago

n/a 

Richard Malinowski J. 

on Birdeye

5 years ago

Everything was explained clearly and the process move without any issues 

Scott E. 

on Birdeye

5 years ago

Thanks 

Kristina W. 

on Birdeye

5 years ago

The whole process took far too long, 2-3 months. A specific document was requested several times after I sent it. I had to speak to representatives and even a supervisor a few times to clear it up and get the process moving forward. The whole process was tiresome. I would recommend reviewing the process for opportunities to streamline it and make it easier for customers. 

ADRIAN Cazares C. 

on Birdeye

5 years ago

This is my second transaction with PennyMac and I'm very pleased with their service and specially the rates, also their customer's website is very useful, thank you for helping me refinance my home loan at the best rate in the market. 

Connor W. 

on Birdeye

5 years ago

Everything went smooth. 

Miguel Barreto J. 

on Birdeye

5 years ago

The ball was dropped multiple times on our loan. First, my SSN was incorrectly input into the system and credit report could not be pulled. I was never notified until I received a call, After the appraisal, that my file was going to be closed because you were missing information that I was never told was missing. Finally after 7 months we closed. The notary lost our entire closing file/FDX package. Not notified. Again. After a week we were finally told the docs were closed. Unprofessional.