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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Brent Kapaun was very helpful, professional, and knowledgeable with regard to his handling of my refinance process. I had to submit the same documents a couple of times, but Brent would always call me to let me know that the documents were received, and everything was in order. I appreciate Brent's assistance throughout the refinance process.
Simple process done very quickly and very good service
My experience you PennyMac was exceptionally pain. I am recommending PennyMac to everyone I know. Additionally, you don't need a lender, they are your one stop shop! They do it all...😀
The loan officer was very knowledgeable but never once indicated there would be cash needed to close until I was asked to sign the closing disclosure. When I reached out to the loan officer and his assistant for clarification, I received two different responses almost like there was no communication between the two before responding. The whole refinance process took close to two months to complete.
Documents were delayed
I shopped around. I found Better Mortgage to have a much cleaner client portal, clearer directions, and a more user-friendly interface. There's was a much better customer experience. That said, I went with PennyMac, Ultimately because of two factors: 1.) they had the lowest cost/rate. 2.) They were our existing provider. Better has an entire team of people working on one's loan.
PennyMac made my refinance easy as can be. I kept waiting to be asked to provide more documentation and only had to send one document. With other companies I’ve refinanced with in the past it was a cumbersome process that created a ton of stress, that was not my experience with PennyMac.
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Very easy and beat the competition on rates!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.