PENNYMAC

COMFORT N. 

on Birdeye

6 years ago

NA 

Chelsea W. 

on Birdeye

6 years ago

Simple process done very quickly and very good service 

Josh W. 

on Birdeye

6 years ago

The loan officer was very knowledgeable but never once indicated there would be cash needed to close until I was asked to sign the closing disclosure. When I reached out to the loan officer and his assistant for clarification, I received two different responses almost like there was no communication between the two before responding. The whole refinance process took close to two months to complete. 

Laura M. 

on Birdeye

6 years ago

PennyMac made my refinance easy as can be. I kept waiting to be asked to provide more documentation and only had to send one document. With other companies I’ve refinanced with in the past it was a cumbersome process that created a ton of stress, that was not my experience with PennyMac. 

Francisco F. 

on Birdeye

6 years ago

n 

Jonathan W. 

on Birdeye

6 years ago

Refinance process much longer than expected. Loan officer Michael was great. Toni was great as well just needs to respond to emails promptly and stop sending canned emails feels very impersonal. Update document section of website, does not work well. Do not include cash to close on website, changes often and causes confusion/concern. Cash to close changed at the last minute, notary almost missed seeing the new docs. Luckily it turned out to be less than expected. Required extreme patience. 

Varoujan K. 

on Birdeye

6 years ago

Everyone was very nice and there were no surprises. Thanks! 

ANDREW P. 

on Birdeye

6 years ago

Jason Hord was amazing. He delivered unsurpassed customer service and he made the process fun! I love PennyMac and they are lucky to have Jason on their team. 

ANDREW C. 

on Birdeye

6 years ago

Very easy and beat the competition on rates!