PENNYMAC

COMFORT N. 

on Birdeye

5 years ago

NA 

Chelsea W. 

on Birdeye

5 years ago

Simple process done very quickly and very good service 

JASMINE R. 

on Birdeye

5 years ago

My experience you PennyMac was exceptionally pain. I am recommending PennyMac to everyone I know. Additionally, you don't need a lender, they are your one stop shop! They do it all...😀 

MARLON A. 

on Birdeye

5 years ago

Documents were delayed 

JEREMY L. 

on Birdeye

5 years ago

I shopped around. I found Better Mortgage to have a much cleaner client portal, clearer directions, and a more user-friendly interface. There's was a much better customer experience. That said, I went with PennyMac, Ultimately because of two factors: 1.) they had the lowest cost/rate. 2.) They were our existing provider. Better has an entire team of people working on one's loan. 

Jeffrey H. 

on Birdeye

5 years ago

On a refi, closed on 9/25, which from the beginning of the process we wanted to close on the first Friday of whatever month we were to close in. I said this several times. We started the refi process in the middle of June and didn't close till the last week of September. I'm also still waiting for a copy of the paperwork I signed 6 days ago. I have asked PennyMac as well as the person who closed the mortgage directly. Outside of all that I had no issues. 

Brooks H. 

on Birdeye

5 years ago

Regular detailed communication including reason for delays and realistic closing dates without having to ask for it would be helpful. We understand this is a busy time and rates are low, but no one wants to feel out of the loop and in the dark about what’s going. 4 months to close including 30 days past our initial date, and 4 rescheduled closing dates is just not ok. 

Michael S. 

on Birdeye

5 years ago

Everything went smoothly. Great experience. 

Mary O. 

on Birdeye

5 years ago

Overall excellent experience!