This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Glenn did a good job in trying to communicate and get the loan funded. Seems to be some issue with funding team that kept the loan from funding 3 weeks after closing documents were signed. Never experienced such delay with mortgage closing. Had to follow-up multiple times before the loan was funded.
Completing our loan online was a new experience for us. Communication was clear. If we had a question it was answered in a timely manner. It was not complicated for us and everything went smoothly.
My experience you PennyMac was exceptionally pain. I am recommending PennyMac to everyone I know. Additionally, you don't need a lender, they are your one stop shop! They do it all...😀
Regular detailed communication including reason for delays and realistic closing dates without having to ask for it would be helpful. We understand this is a busy time and rates are low, but no one wants to feel out of the loop and in the dark about what’s going. 4 months to close including 30 days past our initial date, and 4 rescheduled closing dates is just not ok.
First, my loan office was terrific. That was a stellar process. Everything beyond that was unacceptable. The communications with my loan representative went unanswered for several days at a time with no recourse. Guidance was not provided when asked, questions went unaddressed, and appointments were not confirmed. There were significant disconnects between the information provded via automated emails and information communicated by representatives.
Better communication, and clearer explanations should have be done , i need to speak to a supervisor , the service with my loan officer and ravenna was not well and i still have questions that were not resolved, they replied a week later to my messages , i spoke to my loan officer only once when he said he would call me and never clarified important details on my loan status and my next mortgage payment, very unprofessional
Refinance process much longer than expected. Loan officer Michael was great. Toni was great as well just needs to respond to emails promptly and stop sending canned emails feels very impersonal. Update document section of website, does not work well. Do not include cash to close on website, changes often and causes confusion/concern. Cash to close changed at the last minute, notary almost missed seeing the new docs. Luckily it turned out to be less than expected. Required extreme patience.
Jason Hord was amazing. He delivered unsurpassed customer service and he made the process fun! I love PennyMac and they are lucky to have Jason on their team.
The refinance process was smooth & simple!! And it took much less time than I thought. Thank you PennyMac for making this a stress-free process!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,878 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.