PENNYMAC

ALLEN M. 

on Birdeye

5 years ago

More communications confirming settle date and time. More information about when closing checks would be sent and finally more timely copies of document sent to customer. I still have not received documents. Closing agent was late for appointment. 

Traiz A. 

on Birdeye

5 years ago

Great experience 

Nancy C. 

on Birdeye

5 years ago

I had a great experience with my PennyMac refinance. They made the process quick and easy and explained each step along the way very clearly. I would recommend them with great confidence to anyone who needs help with the home loan process. 

Carl L. 

on Birdeye

5 years ago

Very good, it just took longer than I expected . 

KARIME P. 

on Birdeye

5 years ago

Mrs. Kami Weber, the lady who was helping me went above and beyond to help me. However, when I had to speak to her supervisor Cheeketa, who failed to call me back on numerous occasions. It took three attempts to sign the needed documents to refinance. The refinancing process took almost 8 to 9 months to complete. In addition, PennyMac has received and cashed a $4,500 check, which has not been credited to my account nor accounted for. I have yet to hear back from PennyMac for the missing check 

David H. 

on Birdeye

5 years ago

Super friendly, super easy to deal with, easy process. Done in an extremely fast process from start to end. Always helpful, always available to get ahold of. Would highly recommend. 

Robert H. 

on Birdeye

5 years ago

What made it great was that it was easy to do. We only needed a few documents and the rest was just waiting on the closing date. 

Andrew L. 

on Birdeye

5 years ago

Closing documents were incorrect up to the closing date. Unfortunately, we did not have a great experience... 

Harry B. 

on Birdeye

5 years ago

Great communication all the way through.