PENNYMAC

Reger S. 

on Birdeye

5 years ago

We were given incredible service and a loan experience that was without stress. We would recommend PennyMac! 

ISAACPHINE O. 

on Birdeye

5 years ago

On two separate occasion, I emailed Reginal, I didn't get a response from Reginal. I had to emailed Sherri Viamontes for answers . Sherri is amazing, she was always quick to replied to all of my emails. She is the reason I decided to choose Penny Mac as my lender after inquiring from another lender. Closing wasn't communicated to me clearly, because I wasn't told that my husband ( Jeffery Osburn) needed to be at the closing with me. not include my name publicly. 

Marion D. 

on Birdeye

5 years ago

Brent Kapaun was very helpful, professional, and knowledgeable with regard to his handling of my refinance process. I had to submit the same documents a couple of times, but Brent would always call me to let me know that the documents were received, and everything was in order. I appreciate Brent's assistance throughout the refinance process. 

CARRIE R. 

on Birdeye

5 years ago

The communication once the loan went to the processor was severely lacking and unprofessional. I received multiple emails with personal identifiable information that were not meant for me and often times went weeks without proper updates. My rate lock had to be extended because the time it took to process the loan but I did not find this out until I asked. 

Joseph R. 

on Birdeye

5 years ago

It was very easy to get through the process. 

Prakash G. 

on Birdeye

5 years ago

Glenn did a good job in trying to communicate and get the loan funded. Seems to be some issue with funding team that kept the loan from funding 3 weeks after closing documents were signed. Never experienced such delay with mortgage closing. Had to follow-up multiple times before the loan was funded. 

Ross G. 

on Birdeye

5 years ago

Serious lack of communication, professionalism. Every time I deal with Pmac theres confusion, multiple requests for the same docs. The folks at Pmac struggle. 

Johnny C. 

on Birdeye

5 years ago

Completing our loan online was a new experience for us. Communication was clear. If we had a question it was answered in a timely manner. It was not complicated for us and everything went smoothly. 

Nam Phung N. 

on Birdeye

5 years ago

It was a very easy and smooth process. I understand that during this pandemic everything would take longer than usual but once the loan was approved, it moved very quickly. Thank you!