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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything went smoothly. Great experience.
Customers in general understand there are many refinancings taking place. But it would be nice to receive clear status updates when the time nears closing of loans. It was quite interesting that trying to teach someone approaching the last few days of the month is nearly impossible. Thx
First, my loan office was terrific. That was a stellar process. Everything beyond that was unacceptable. The communications with my loan representative went unanswered for several days at a time with no recourse. Guidance was not provided when asked, questions went unaddressed, and appointments were not confirmed. There were significant disconnects between the information provded via automated emails and information communicated by representatives.
Kyle was absolutely great. He was prompt in answering questions and was always available. The process took a little longer than we thought, but this was due to the virus, and Kyle kept us updated the entire time. Would highly recommend. Charles and Cathy Wilburn
I emailed and called pennymac multiple time everyday for over a month , no one called me back or replied to my emails.
The whole process was easy and the specialists were so professional. Thank you very much!
PennyMac is the one that came calling us about refinancing our home. I thought it was a good idea, and that bringing down the payment a couple hundred dollars sounded good to me. From the time of our first interview with Brian, the sales person he told me that the amount to close would be just about a house payment. When it came time to close after about the first month a half, it had doubled. I felt we were lied to, before this I would’ve recommended PennyMac to anyone, not so sure now
Jazmyne Rogers is a pleasant, kind, and a very patient person to work with. She always went into great detail to explain each step of the loan processing procedures to me. I never felt uncomfortable if I had to ask her to repeat something that I may have forgotten or didn't understand. During the final phase of my loan processing, I felt like Jazmyne had become a friend. It is my opinion that PennyMac is fortunate to have her on their team. Thank you, PennyMac! Sincerely, Lynn A.
Better communication, and clearer explanations should have be done , i need to speak to a supervisor , the service with my loan officer and ravenna was not well and i still have questions that were not resolved, they replied a week later to my messages , i spoke to my loan officer only once when he said he would call me and never clarified important details on my loan status and my next mortgage payment, very unprofessional
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.