PENNYMAC

Josh W. 

on Birdeye

5 years ago

The loan officer was very knowledgeable but never once indicated there would be cash needed to close until I was asked to sign the closing disclosure. When I reached out to the loan officer and his assistant for clarification, I received two different responses almost like there was no communication between the two before responding. The whole refinance process took close to two months to complete. 

MARLON A. 

on Birdeye

5 years ago

Documents were delayed 

JEREMY L. 

on Birdeye

5 years ago

I shopped around. I found Better Mortgage to have a much cleaner client portal, clearer directions, and a more user-friendly interface. There's was a much better customer experience. That said, I went with PennyMac, Ultimately because of two factors: 1.) they had the lowest cost/rate. 2.) They were our existing provider. Better has an entire team of people working on one's loan. 

Laura M. 

on Birdeye

5 years ago

PennyMac made my refinance easy as can be. I kept waiting to be asked to provide more documentation and only had to send one document. With other companies I’ve refinanced with in the past it was a cumbersome process that created a ton of stress, that was not my experience with PennyMac. 

Michael S. 

on Birdeye

5 years ago

Everything went smoothly. Great experience. 

Mary O. 

on Birdeye

5 years ago

Overall excellent experience! 

NICHOLAS D. 

on Birdeye

5 years ago

I emailed and called pennymac multiple time everyday for over a month , no one called me back or replied to my emails. 

PATRICIA B. 

on Birdeye

5 years ago

Thanks 

Jill S. 

on Birdeye

5 years ago

The loan case earlier than expected. Communication happened throughout the whole process.