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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
On a refi, closed on 9/25, which from the beginning of the process we wanted to close on the first Friday of whatever month we were to close in. I said this several times. We started the refi process in the middle of June and didn't close till the last week of September. I'm also still waiting for a copy of the paperwork I signed 6 days ago. I have asked PennyMac as well as the person who closed the mortgage directly. Outside of all that I had no issues.
Regular detailed communication including reason for delays and realistic closing dates without having to ask for it would be helpful. We understand this is a busy time and rates are low, but no one wants to feel out of the loop and in the dark about what’s going. 4 months to close including 30 days past our initial date, and 4 rescheduled closing dates is just not ok.
Overall excellent experience!
Thanks
Refinance process much longer than expected. Loan officer Michael was great. Toni was great as well just needs to respond to emails promptly and stop sending canned emails feels very impersonal. Update document section of website, does not work well. Do not include cash to close on website, changes often and causes confusion/concern. Cash to close changed at the last minute, notary almost missed seeing the new docs. Luckily it turned out to be less than expected. Required extreme patience.
Everyone was very nice and there were no surprises. Thanks!
Jason Hord was amazing. He delivered unsurpassed customer service and he made the process fun! I love PennyMac and they are lucky to have Jason on their team.
The loan case earlier than expected. Communication happened throughout the whole process.
The refinance process was smooth & simple!! And it took much less time than I thought. Thank you PennyMac for making this a stress-free process!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.