PENNYMAC

ANTONIO W. 

on Birdeye

5 years ago

Ben and Erica was very good whenever I needed something they responded very quickly I have never Had a closing that Went so smooth Thank you for making this happe 

KYLEN A. 

on Birdeye

5 years ago

Punctual process. Making sure one knows when to pay and not to pay monthly mortgage 

Kevin I. 

on Birdeye

5 years ago

Poor communications skills. Unprofessional loan processors using the pandemic as an excuse not to reply to emails or return phone calls. After 2 months of incorrect paperwork, lack of communications and 2 failed closing appointments, Ms Adams was the Manager that saved this relationship. 

David B. 

on Birdeye

5 years ago

The level of communication was great. Questions were answered quickly, issues resolved quickly. And Lauren was always pleasant to interact with. I appreciate her and Jeremiah and helping us refi in a timely and successful way. 

EDWIN B. 

on Birdeye

5 years ago

Refinancing with Pennymac is the most convenient process I have ever experienced. The online program is top notch and no time wasted. Online payment is a breeze. Thank you for what you do. 

Kevin C. 

on Birdeye

5 years ago

I had a great experience refinancing our home. It was very easy and straight forward. We didn't have any hiccups or unexpected charges/fees. Would recommend PennyMac to anyone trying to buy or refinance their home. 

JERALD K. 

on Birdeye

5 years ago

Brent did a great job with my refinance. He answered all my question and we where able to close in less then month. Thank you Brent and The Penny Mac Team. 

DANIEL D. 

on Birdeye

5 years ago

Took too long to close and seemed a bit unorganized in some aspects 

Gayle W. 

on Birdeye

5 years ago

My questions were clearly answered by competent people. The process was clearly laid out and transpired accordingly - no surprises.