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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Molly was good at the end of the loan. However, there was confusion with closing numbers and it involved me spending more time with Floyd on the phone to figure it out. Numbers should be 100% before a call is made to the client prior to closing. This is the 2nd refinance with Pennymac and it was a much worse experience than the first time. I can't fault Molly for the whole thing. It was obvious the company's entire system was overwhelmed due to the extremely low rates.
Rachel Hood was friendly, professional, knowledgeable, attentive and a pleasure to work with!
As this was the first time we have ever refinanced, I would call Icenia with random questions. 🙂 She always was happy to help and took the time to answer my questions.
Closing in a timely manner, or even in the time frame I was given. It took 3.5 months to close and three weeks beyond the date I was given (and I wasn’t even given a date until well after my application was submitted). My emails were never answered. My closing date was so far out that I was asked to provide paystubs that didn’t even exist yet. My home owners insurance was not added to any of my paperwork and when I noticed it it caused my monthly payment to increase over $200.
The entire process, end-to-end, was one of the most painful customer experience processes I've ever experienced. The only saving grace was Grace Kapaun. After over 10 attempts to escalate to Icenia's manager, I was finally able to escalate over him and work with Grace. She pulled this process back on track, saved my business, and was consistent and delightful to work with. Without her, I would have haulte the process entirely and gone elsewhere.
It was a pleasure working with Raveena Taylor and PennyMac !!
Besides the time frame and providing documents more than once. The service I recieved from Molly Christmas was great
The whole process was easy breezy. Great communication with Molly.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.