PENNYMAC

KATHLEEN L. 

on Birdeye

5 years ago

Rachel Hood was friendly, professional, knowledgeable, attentive and a pleasure to work with! 

Ellen M. 

on Birdeye

5 years ago

As this was the first time we have ever refinanced, I would call Icenia with random questions. 🙂 She always was happy to help and took the time to answer my questions. 

Grant O. 

on Birdeye

5 years ago

The entire process, end-to-end, was one of the most painful customer experience processes I've ever experienced. The only saving grace was Grace Kapaun. After over 10 attempts to escalate to Icenia's manager, I was finally able to escalate over him and work with Grace. She pulled this process back on track, saved my business, and was consistent and delightful to work with. Without her, I would have haulte the process entirely and gone elsewhere. 

Joseph H. 

on Birdeye

5 years ago

Things moved quickly and all requests were clear. I had a good understanding of the process and timelines. 

Robert B. 

on Birdeye

5 years ago

Great service 

Kevin I. 

on Birdeye

5 years ago

Poor communications skills. Unprofessional loan processors using the pandemic as an excuse not to reply to emails or return phone calls. After 2 months of incorrect paperwork, lack of communications and 2 failed closing appointments, Ms Adams was the Manager that saved this relationship. 

Andrew M. 

on Birdeye

5 years ago

The whole process was easy breezy. Great communication with Molly. 

David B. 

on Birdeye

5 years ago

The level of communication was great. Questions were answered quickly, issues resolved quickly. And Lauren was always pleasant to interact with. I appreciate her and Jeremiah and helping us refi in a timely and successful way. 

EDWIN B. 

on Birdeye

5 years ago

Refinancing with Pennymac is the most convenient process I have ever experienced. The online program is top notch and no time wasted. Online payment is a breeze. Thank you for what you do.