This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We switched people we were dealing with multiple times. Each time it was unclear whether the new person knew what was going on with our loan. There were gaps in communication between people. One of the loan processors was completely unable to answer any of my questions and just kept telling me the questions would be answered at a future step. When the notary arrived at our house for closing, the paperwork was incorrect and it took over an hour to get someone on the phone to address the issues
Everything went really well with my refinance. There was a little confusion regarding some documents and whether they were needed or not but other than that it all went smooth. During such a huge refinance boom it’s to be expected that there might be a snag or two but the loan closed on time so that’s all that really matters. I was an escrow closer for 15 years so I’m familiar with the process but I think if I was inexperienced I might have needed a little more communication.
Ben and Erica was very good whenever I needed something they responded very quickly I have never Had a closing that Went so smooth Thank you for making this happe
Punctual process. Making sure one knows when to pay and not to pay monthly mortgage
Poor communications skills. Unprofessional loan processors using the pandemic as an excuse not to reply to emails or return phone calls. After 2 months of incorrect paperwork, lack of communications and 2 failed closing appointments, Ms Adams was the Manager that saved this relationship.
The whole process was easy breezy. Great communication with Molly.
The level of communication was great. Questions were answered quickly, issues resolved quickly. And Lauren was always pleasant to interact with. I appreciate her and Jeremiah and helping us refi in a timely and successful way.
Brent did a great job with my refinance. He answered all my question and we where able to close in less then month. Thank you Brent and The Penny Mac Team.
Took too long to close and seemed a bit unorganized in some aspects
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.