PENNYMAC

THOMAS S. 

on Birdeye

5 years ago

Everything went well, although it took a long time. Communication was good. 

Kenneth Alfiero I. 

on Birdeye

5 years ago

this is more about the entire industry than my rep but the process is bad and in need of a disruptive element to enter the industry to can give us a better way. Multiple requests for the same docs, telling the client they are done and then asking for more and more documents. Your traditional service is the taxi industry, don't be surprised when an UBER comes along 

Andrew C. 

on Birdeye

5 years ago

The whole process to refinance was very timely. I would recommend the PennyMac team to anyone, especially friends and to consider PennyMac first for quality and professional service. 

Joylin H. 

on Birdeye

5 years ago

My PennyMac team communicated, returned calls and emails promptly providing an overall good refinancing experience. 

Kathryn W. 

on Birdeye

5 years ago

We are still waiting for Edward Munoz to return our calls and answer our questions via email. 

ADAIR G. 

on Birdeye

5 years ago

Pretty easy process. Minimal work on my end. 

King S. 

on Birdeye

5 years ago

Kami was very reliable, personable and responsive. She always responded punctually and amenably. Our loan was processed with no problems. We thank her for her professionalism. 

HOLLY A. 

on Birdeye

5 years ago

From start to finish everyone involved was great and knowledgeable 

Michael B. 

on Birdeye

5 years ago

Brent requested that I resubmit my review due to the scores I gave the first time. I agreed because I don’t feel that he did a bad job. I was disappointed that it wasn’t disclosed at application that because underwriting was so backlogged, we likely wouldn’t close before our initial rate lock expired and that it would likely need to be extended. I did close and have a great rate but it took much longer than expected. Setting a realistic expectation on the closing is really my only complaint.