PENNYMAC

Gary B. 

on Birdeye

5 years ago

Everything past the original sales person Eddie Manchura who was super to work with while he was making the sale. It was very unprofessional, poorly processed, I never even talked to Kelly Lang until days before my closing was to take place. The signing agency you use is a joke. Amrock?It took 3 attempts to get that done I was ready to cancel the whole thing. You wasted two of my days and I felt like I should be getting paid not you. I like PennyMac, but I would not recommend them to my kids 

Lucia T. 

on Birdeye

5 years ago

I have been with PennyMac for 3 years now and never had a problem. I even refinance my home i did not take much time and it was fast and easy with the help from my loan person Thanm You and to many more Years!❤ 

Jill D. 

on Birdeye

5 years ago

We were told at our closing we should not make any mortgage payments until November. Our new loan coupons should be arriving by then for the new payment....but in the meantime I’m getting emails and phone calls asking why I haven’t paid my mortgage? And the payout check has yet to be received and we closed on the loan 9/1/2020, three weeks ago. Just concerned we have been taken for a scam or a ride? 

Joylin H. 

on Birdeye

5 years ago

My PennyMac team communicated, returned calls and emails promptly providing an overall good refinancing experience. 

Kathryn W. 

on Birdeye

5 years ago

We are still waiting for Edward Munoz to return our calls and answer our questions via email. 

ADAIR G. 

on Birdeye

5 years ago

Pretty easy process. Minimal work on my end. 

Lauren S. 

on Birdeye

5 years ago

It wasn’t a perfect experience but Nichole was so prompt with communication and follow up that she helped alleviate the hiccups. 

JAKE R. 

on Birdeye

5 years ago

great 

Jeffress G. 

on Birdeye

5 years ago

Everything was fine and as long as I could figure out how to take pictures of documents email it to myself and then download to the site, it worked.