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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was quick and easy. Every step was communicated well and the people I interacted with went out of their way to be helpful.
Communication at closing was not timely and did not meet expectations. We were notified the day of scheduled signing or day before that our employers had not responded to employment confirmation requests and this had our signing rescheduled. For one of the times, I got notice from our ServiceLink notary and not from our PennyMac loan officer at all just a few hours before our scheduled signing. Aubrey ended up responding us after hours and we really appreciated him.
To whom it may concern: The amount of time from start to finish was doubled! I realize with that said that 2 factors came into play: 1st covid-19 caused people to work from home, and 2nd because of an increase in business PennyMac had to hire many underwriters who were learning on the job! With these 2 factors mentioned I can understand the long closing time but never anticipated it when the refinance process started!
My PennyMac team communicated, returned calls and emails promptly providing an overall good refinancing experience.
We are still waiting for Edward Munoz to return our calls and answer our questions via email.
Pretty easy process. Minimal work on my end.
Kami was very reliable, personable and responsive. She always responded punctually and amenably. Our loan was processed with no problems. We thank her for her professionalism.
My refinance was seamless and quick. Very few documents required which made the process painless.
Brent requested that I resubmit my review due to the scores I gave the first time. I agreed because I don’t feel that he did a bad job. I was disappointed that it wasn’t disclosed at application that because underwriting was so backlogged, we likely wouldn’t close before our initial rate lock expired and that it would likely need to be extended. I did close and have a great rate but it took much longer than expected. Setting a realistic expectation on the closing is really my only complaint.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.