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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was quick and easy. Every step was communicated well and the people I interacted with went out of their way to be helpful.
I had limited interaction with Incenia but she always kept me well updated on the status of my loan and answered my questions. I really have to rave about my experience with my loan officer Jeffery. Though I only spoke with him during my first call, we spoke for almost 2 hours to get everything set up and make the decision to refinance. He was friendly, personable, knowledgeable and a huge factor in why I decided to refinance. I’ve been very happy with the whole Pennymac team. Thank you!
Communication at closing was not timely and did not meet expectations. We were notified the day of scheduled signing or day before that our employers had not responded to employment confirmation requests and this had our signing rescheduled. For one of the times, I got notice from our ServiceLink notary and not from our PennyMac loan officer at all just a few hours before our scheduled signing. Aubrey ended up responding us after hours and we really appreciated him.
To whom it may concern: The amount of time from start to finish was doubled! I realize with that said that 2 factors came into play: 1st covid-19 caused people to work from home, and 2nd because of an increase in business PennyMac had to hire many underwriters who were learning on the job! With these 2 factors mentioned I can understand the long closing time but never anticipated it when the refinance process started!
Communication was fantastic! Quick and efficient from beginning to end. Thank you Anthony and my MAC team for making this such an easy process.
Missed first closing date. Preliminary closing documents were not accurate enough. Experienced delay in responding to questions. No one covered for loan officer when he had a family emergency.
We were told at our closing we should not make any mortgage payments until November. Our new loan coupons should be arriving by then for the new payment....but in the meantime I’m getting emails and phone calls asking why I haven’t paid my mortgage? And the payout check has yet to be received and we closed on the loan 9/1/2020, three weeks ago. Just concerned we have been taken for a scam or a ride?
NA
Excellent and easy process to refinance.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.