This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Loved the experience... everything was well explained and they worked fast to make it happen.. when I asked a question they didn’t make u feel dumb they explained I. A way that was clear.. and every week they updated me on the status ... thanx again for making this an easy experience
Yes, I would like to. My closing took over 90 days. I called June 3d and closed in September. As I said in an earlier email, I don't know if my "MACteam" was overwhelmed due to low rates, or if less was getting accomplished by "working from home", or if I just got some totally incompetent people. I have refinanced houses 8 times in the last 24 years, this whole experience SUX. If I chose to refinance in the future, it probably will NOT be with PennyMac, and that makes me sad.
We were frustrated by phone trees that went in circles, requests over and over for the same documents, always working with a different person and the time it took. The rate lock expired and the rate had gone down, however when we requested the lower rate, we were given the runaround and finally gave up. We just wanted it over. Ravenna was the most helpful and professional person we worked with. Nina was very frustrating and seemed very overwhelmed.
The initial dialogue with the Loan Officer was very efficient, accurate and straight-forward. Unfortunately the support staff did not follow through with accurate responses. Disclosure Statements had to be revised four times, and the final Disclosure Statement that was provided on the Closing Date was still inaccurate, but I reluctantly sign anyway. During the last two weeks of the process I had multiple conversations with John Buchanan to continually correct his mistakes. Very frustrating.
Great
Great communication and timely action
Great experience, fast and personable
Easy process. No frills/no hidden costs. Everything that was explained on day 1 was the same at closing. ONLY thing that needs to be improved is communication. A couple of hiccups there, but nothing that derailed me or the process. Appreciate the team that assisted us.
Lauren was very knowledgeable and accommodating.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.