This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Loved the experience... everything was well explained and they worked fast to make it happen.. when I asked a question they didn’t make u feel dumb they explained I. A way that was clear.. and every week they updated me on the status ... thanx again for making this an easy experience
Yes, I would like to. My closing took over 90 days. I called June 3d and closed in September. As I said in an earlier email, I don't know if my "MACteam" was overwhelmed due to low rates, or if less was getting accomplished by "working from home", or if I just got some totally incompetent people. I have refinanced houses 8 times in the last 24 years, this whole experience SUX. If I chose to refinance in the future, it probably will NOT be with PennyMac, and that makes me sad.
The initial dialogue with the Loan Officer was very efficient, accurate and straight-forward. Unfortunately the support staff did not follow through with accurate responses. Disclosure Statements had to be revised four times, and the final Disclosure Statement that was provided on the Closing Date was still inaccurate, but I reluctantly sign anyway. During the last two weeks of the process I had multiple conversations with John Buchanan to continually correct his mistakes. Very frustrating.
Great
Great communication and timely action
Mrs. Christmas did a great job and kept a very good communication, i just believe was missing communication between the Title Company hired and Pennymac that made this process take so long. Almost three months since I request and final closing. Closing date was changed three times. Over all I rate for Mrs. Christmas and Pennymac a very good job.
Great experience, fast and personable
The process was very organized taking in consideration the critical moments that we are facing with the COVID 19 pandemic. It was a good experience working with MacTeam. Thanks
I contacted my loan officer many times, but he never responded.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,893 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.