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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We were frustrated by phone trees that went in circles, requests over and over for the same documents, always working with a different person and the time it took. The rate lock expired and the rate had gone down, however when we requested the lower rate, we were given the runaround and finally gave up. We just wanted it over. Ravenna was the most helpful and professional person we worked with. Nina was very frustrating and seemed very overwhelmed.
We were told in the beginning that at time of closing we would basically be paying our house payment as the closing costs. Well, when the time came to close we had already made our house payment for the month (Sept 2020) and we were told closing costs were going to be approx $1,400 on top of what we already paid for our house payment. We called and emailed asking for clarification prior to closing, with no response. The whole experience was great until that part.
Easy process. No frills/no hidden costs. Everything that was explained on day 1 was the same at closing. ONLY thing that needs to be improved is communication. A couple of hiccups there, but nothing that derailed me or the process. Appreciate the team that assisted us.
Lauren was very knowledgeable and accommodating.
Easy, Simple, Quick Refi
It was very stressful my mortgage ended up being more than what they said and at the beginning of the loan process the loan officers would never return my phone calls . I was alllways calling for someone to help me it was so stressful. I finally got some help by a loan officer name Macy Brown and if it wasn’t for her I would have went to another company even after all the months it took me
From the beginning of the process to the end, everyone involved took their time to explain the process to me. Whenever I had questions, they were answered in a timely manner. I had a great experience!
I appreciated the weekly updates on my loan process and the fact i could upload my documents on my time rather than having to take time from work to process. The mobile notary allowed us to conintue to work and schedule it around our schedule.
My process from the beginning of my loan application to the final in closing was a very smooth process. Everything was done in a timely manner. KUDOS to Tony Torres in keeping me updated.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,893 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.