PENNYMAC

Courtney P. 

on Birdeye

5 years ago

Loved the experience... everything was well explained and they worked fast to make it happen.. when I asked a question they didn’t make u feel dumb they explained I. A way that was clear.. and every week they updated me on the status ... thanx again for making this an easy experience 

Robert W. 

on Birdeye

5 years ago

Yes, I would like to. My closing took over 90 days. I called June 3d and closed in September. As I said in an earlier email, I don't know if my "MACteam" was overwhelmed due to low rates, or if less was getting accomplished by "working from home", or if I just got some totally incompetent people. I have refinanced houses 8 times in the last 24 years, this whole experience SUX. If I chose to refinance in the future, it probably will NOT be with PennyMac, and that makes me sad. 

Marciano De V. 

on Birdeye

5 years ago

The initial dialogue with the Loan Officer was very efficient, accurate and straight-forward. Unfortunately the support staff did not follow through with accurate responses. Disclosure Statements had to be revised four times, and the final Disclosure Statement that was provided on the Closing Date was still inaccurate, but I reluctantly sign anyway. During the last two weeks of the process I had multiple conversations with John Buchanan to continually correct his mistakes. Very frustrating. 

HITENDRA R. 

on Birdeye

5 years ago

Great 

FRED R. 

on Birdeye

5 years ago

Easy, Simple, Quick Refi 

Dianna B. 

on Birdeye

5 years ago

Kyle was absolutely wonderful! All of my questions were answered expeditiously! I called, he called back. I sent an email, he responded the same day. Please note, I reached out before and after traditional business hours. I would recommend Kyle to my friends. He is very responsive and very professional. He made me feel I was his only client! 

MICHAEL L. 

on Birdeye

5 years ago

I appreciated the weekly updates on my loan process and the fact i could upload my documents on my time rather than having to take time from work to process. The mobile notary allowed us to conintue to work and schedule it around our schedule. 

Jacob S. 

on Birdeye

5 years ago

Jami manning was great to deal with! She was polite and very responsive to all of our Annoying questions. Thanks for everything Jami. Tiffany Tyson-Jones was also great deal deal with. Over all great experience. 

LIAN Rose R C. 

on Birdeye

5 years ago

It was a great decision that i chose to refinance with PennyMac. The whole experience was very smooth, from getting a quote to closing. Kyle was very prompt in keeping me updates and answering all my questions throughout the process. It was a pleasure working with the whole MAC team and i look forward to working with them again in the future.