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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service. Brent and his team were awesome
Refinancing my loan took longer than 3 months. My initial closing date was june 2020. Pennymac is my moetgage lender and still took longer than 3 months to close and I'm still not sure why
Processes may have been flawed due to COVID and the fact that most of the staff was working from home but the length of time it took to do a streamline refinance was unacceptable. The request to upload documents to the collection site was slow and took several days to reach the specialists. Overall experience was not good, however, I owned a PennyMac loan in the past and I was completely happy, so wanted to stay with the company.
Very smooth, seamless process.
PennyMac closed on Time and with a great rate!!
Overall great experience from start to finish, I was kept informed every step of the way.
It took more than 2 months to effectively refinance from beginning to closing. Other than the fact that it took so long, and that contact information for reaching specific people at times was confusing, I would like to give serious accolades to Phil Sandstrom and Michael Felton for their knowledge, outstanding customer service, and incredible amount of poise and patience with me as a frustrated customer wanting to get the process over after waiting so long.
Great service!!
The closing process was a month longer than originally discussed. I would receive weekly updates stating "Your loan is currently with underwriting, nothing is needed from you at this time", however, about 3 times, i received urgent requests for documents/actions needed on my end at the last minute. I continued to supply the same documents spanning 3 months due to the delay in underwriting review. I dont know why i was never told of pending items from my appraisal until 3 weeks after the fact
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.