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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Kyle was absolutely wonderful! All of my questions were answered expeditiously! I called, he called back. I sent an email, he responded the same day. Please note, I reached out before and after traditional business hours. I would recommend Kyle to my friends. He is very responsive and very professional. He made me feel I was his only client!
Maxwell Mitchell was extremely pleasant to work with. He took the time to respond and answer all my questions. Great customer service.
Easy process and had questions answered promptly. Overall great experience 😃
Documents weren't ready at time of scheduled close. Notary had to cancel appointment. It was supposed to be for 10:00AM EST. Was contacted by a different notary later in the afternoon trying to reschedule. I knew the date of close was critical so I agreed and we closed at 6:30PM (on a Friday). That's really my only complaint. Otherwise the service was excellent. Documentation was 99% accurate and explanations given were easy to understand and relevant.
Had a great experience with the whole PennyMac Team. Great company to have your home loan with.
Jami manning was great to deal with! She was polite and very responsive to all of our Annoying questions. Thanks for everything Jami. Tiffany Tyson-Jones was also great deal deal with. Over all great experience.
Clear lack of communication with the whole org. Closing documents were incorrect multiple times. Closing date was a month longer than initially quoted, causing me to pay a late fee on my mortgage, for which i was assured would be refunded and never was. Tiffany is also quite rude, talks very fast like she is trying to get you off the phone as fast as she can. Absolutely horrible experience. Also, where is my late fee i was promised would be returned?
There was an severe lack of communication with regard to several aspects, most importantly, getting the appraisal completed. Cheree was unwilling to research the problem and find answers leaving me to reach out to management to get the problem resolved. Your company hired the appraiser yet claimed they were unable to find out where the appraisal was when the appraiser claimed to have turned it in. Cheree was nothing short of rude to me and always unfriendly. I just wanted information.
Improved communication from the title company, to Max.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,878 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.