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PENNYMAC

4.5

About this business

Location details

3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.56,886 reviews
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Brigitte C.'s profile image
Brigitte C. 
6 years ago

Macy was great! She made our experience easy and was very helpful with all my questions! 

Tony J.'s profile image
Tony J. 
6 years ago

Mr. Munoz was courteous and helpful in all aspects of the refincancing process. 

JEREMY O.'s profile image
JEREMY O. 
6 years ago

By far the simplest streamline refi I’ve ever done. 

Ricardo C.'s profile image
Ricardo C. 
6 years ago

Most of refinance process was fine, but took way too long. Info about ways to provide funds to close loan was not communicated till day before signing, causing us to scramble at last minute to get cashiers check. Notary did not call until day before signing after prompting from us to PennyMac. After scheduling signing appointment, there should have been better communication about exact funds to close & contact information of notary. Also two documents were missed, causing second notary app't. 

Sylvia A.'s profile image
Sylvia A. 
6 years ago

I’ve communicated it multiple times by email. It almost couldn’t have been worse. At least Emeldo came in at the end and got things finished up, but the process as a whole was the worst I’ve experienced in five decades working in real estate. 

Laura M.'s profile image
Laura M. 
6 years ago

Great experience! This refi was very straight forward and easy to complete! 

DEBORAH R.'s profile image
DEBORAH R. 
6 years ago

Our closing did not happen on the day it was supposed to and NOONE contacted us. Michael Johnson answered on a Saturday but nothing still got done. Had to reschedule a month out and my husband lost job funds because of this inconvenience. Also didn't appreciate being told by Sirrena that "you can back out if you're not happy with the process and the closing costs changing." We only continued on with the process because of Michael Johnson and his professionalism from beginning to end. KD Rogers 

Jan And John C.'s profile image
Jan And John C. 
6 years ago

Timely and expectations were met 

IVO T.'s profile image
IVO T. 
6 years ago

I was led to believe that the process will be simple and swift. It was way worse. It required more paperwork compared to purchasing a home and instead of 6 weeks, it took 10. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 6,886 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.