PENNYMAC

JEREMY O. 

on Birdeye

6 years ago

By far the simplest streamline refi I’ve ever done. 

Ricardo C. 

on Birdeye

6 years ago

Most of refinance process was fine, but took way too long. Info about ways to provide funds to close loan was not communicated till day before signing, causing us to scramble at last minute to get cashiers check. Notary did not call until day before signing after prompting from us to PennyMac. After scheduling signing appointment, there should have been better communication about exact funds to close & contact information of notary. Also two documents were missed, causing second notary app't. 

Laura M. 

on Birdeye

6 years ago

Great experience! This refi was very straight forward and easy to complete! 

DEBORAH R. 

on Birdeye

6 years ago

Our closing did not happen on the day it was supposed to and NOONE contacted us. Michael Johnson answered on a Saturday but nothing still got done. Had to reschedule a month out and my husband lost job funds because of this inconvenience. Also didn't appreciate being told by Sirrena that "you can back out if you're not happy with the process and the closing costs changing." We only continued on with the process because of Michael Johnson and his professionalism from beginning to end. KD Rogers 

Jennifer W. 

on Birdeye

6 years ago

The process was very easy and painless 

ANASTASIA M. 

on Birdeye

6 years ago

Lauren was truly excellent, patient and kind. 

M L H. 

on Birdeye

6 years ago

Good service -- but I do not post reviews on social media due to privacy concerns. 

Adeyemi A. 

on Birdeye

6 years ago

My experience with Nick G. was pleasant. He is quick to give an update with his call or email keeping me posted about the loan process. Most important to me was when I felt the whole process was falling apart, he came in and assisted with the process from there till closing. I would say that if you need additional information, make sure you ask. 

Ilia k. 

on Birdeye

6 years ago

Thank you