PENNYMAC

JEREMY O. 

on Birdeye

6 years ago

By far the simplest streamline refi I’ve ever done. 

Ricardo C. 

on Birdeye

6 years ago

Most of refinance process was fine, but took way too long. Info about ways to provide funds to close loan was not communicated till day before signing, causing us to scramble at last minute to get cashiers check. Notary did not call until day before signing after prompting from us to PennyMac. After scheduling signing appointment, there should have been better communication about exact funds to close & contact information of notary. Also two documents were missed, causing second notary app't. 

Sylvia A. 

on Birdeye

6 years ago

I’ve communicated it multiple times by email. It almost couldn’t have been worse. At least Emeldo came in at the end and got things finished up, but the process as a whole was the worst I’ve experienced in five decades working in real estate. 

DEBORAH R. 

on Birdeye

6 years ago

Our closing did not happen on the day it was supposed to and NOONE contacted us. Michael Johnson answered on a Saturday but nothing still got done. Had to reschedule a month out and my husband lost job funds because of this inconvenience. Also didn't appreciate being told by Sirrena that "you can back out if you're not happy with the process and the closing costs changing." We only continued on with the process because of Michael Johnson and his professionalism from beginning to end. KD Rogers 

Jennifer W. 

on Birdeye

6 years ago

The process was very easy and painless 

Jan And John C. 

on Birdeye

6 years ago

Timely and expectations were met 

Brian N. 

on Birdeye

6 years ago

very simple start to finish and quick funding even given the very busy market. everyone was so pleasant to deal with. 

M L H. 

on Birdeye

6 years ago

Good service -- but I do not post reviews on social media due to privacy concerns. 

Waleed S. 

on Birdeye

6 years ago

Timing and accuracy is everything! That's what was given from PennyMac Loan Services.